Level 2 IT Support Engineer

Level 2 IT Support Engineer - onsite/hybrid (Houston 77043) We are seeking a Level 2 IT Support Engineer to join a growing IT team supporting a variety of business environments. This role is ideal for a hands‑on technical professional who enjoys troubleshooting, solving complex issues, and providing exceptional user support. The ideal candidate is dependable, customer‑focused, organized, and comfortable working in a fast‑paced environment while managing multiple priorities. Responsibilities Provide Level 2 technical support across desktop, server, cloud, and endpoint environments Troubleshoot Windows PCs, laptops, printers, mobile devices, and business applications Support Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID/Azure AD Manage user accounts, permissions, MFA, onboarding/offboarding, and password resets Diagnose and resolve networking issues including DNS, DHCP, VPN, wireless connectivity, and firewalls Resolve support tickets independently and escalate issues when necessary Document technical issues, resolutions, procedures, and support activities Assist with endpoint security, patching, backups, and system monitoring Collaborate with senior engineers and project teams on escalated issues and improvements Identify recurring issues and recommend process or technical improvements Qualifications 2+ years of hands‑on IT support experience Experience in Level 2 support or advanced desktop support environments Strong knowledge of Microsoft 365 and Windows operating systems Experience with Active Directory and/or Entra ID (Azure AD) Troubleshooting experience with desktops, email, VPNs, printers, and network connectivity Strong customer service, communication, and documentation skills Ability to prioritize and manage multiple tasks in a fast‑paced environment Reliable, proactive, and solution‑oriented mindset Preferred Skills Experience with Intune, AutoPilot, MFA, and endpoint management tools Familiarity with networking equipment, wireless access points, VPNs, and firewalls Exposure to endpoint security, backup, and recovery solutions Experience using remote monitoring and ticketing systems Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Technical Environment Microsoft 365 / Exchange Online Entra ID / Azure AD / Active Directory Windows 10/11 and Windows Server Intune and endpoint management DNS, DHCP, VPN, and networking Endpoint security and backup solutions Remote support and ticketing platforms #J-18808-Ljbffr