Advanced Medical Support Assistant

Job TitleVA Careers - Medical Support AssistantDutiesMajor duties include but are not limited to:Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.Maintains patient confidentiality with written and verbal information, per HIPAA requirements.Develops and maintains effective and efficient communication with the patient, interdisciplinary teams, VA medical centers, and other agencies.Facilitate/process secure messaging with the patient and team, notify patients of normal lab results by mailing lab letter.Develop and manage a tracking system for follow up care such as consults, tests, etc.Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work, ekg).Assist in setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.Coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).Coordinate with their PACT during schedule scrub activities, arranging with supervisor clinic cancellation, blocking, and rescheduling.Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments, scan Non-VA medical documentation, review (ICB) insurance capture buffer daily, address (RTC) return to clinic orders daily, assist team with virtual appointment management.Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pmCompressed/Flexible: Not availableTelework: Ad-hoc available at hiring manager's discretion.Virtual: This is not a virtual position.Functional Statement #: 21X72-A