Overnight Front Desk Attendant

Overnight Front Desk Attendant

The Overnight Front Desk Attendant plays a vital role in maintaining the safety, service, and operations of the club during overnight hours. This position is responsible for delivering exceptional hospitality to members, guests, and hotel patrons while managing late-night check-ins/outs, monitoring club facilities, assisting with administrative tasks, and supporting security protocols.

Job Responsibilities:

• Greet and assist members, hotel guests, and visitors in a professional and courteous manner.
• Handle overnight check-ins and check-outs efficiently using property management software.
• Answer and direct all incoming phone calls, emails, and inquiries during the overnight shift.
• Perform routine property walks and monitor security systems; promptly report unusual activity or incidents.
• Ensure the front desk, lobby, and adjoining public areas remain clean, organized, and welcoming.
• Assist members or guests with late-night requests such as wake-up calls, key replacement, or dining options.
• Prepare daily reports and ensure a smooth handoff to the morning front desk team.
• Monitor and support hotel occupancy, guest preferences, and late room service or housekeeping requests.
• Enforce club policies and uphold the integrity and confidentiality of all guest/member information.
• Support administrative tasks such as printing, stuffing envelopes, reservations, etc.
• Acquire a deep understanding of the club's amenities, including golf facilities, tennis courts, dining options, events, and services.
• Keep updated on club activities and promotions.
• Assist in event setup and guest management to ensure a seamless experience.
• Assist with luggage and belongings, offering to transport them to guest rooms or designated areas.
• Safely and efficiently handle luggage, golf bags, and other items, ensuring they are transported and stored securely.
• Build positive relationships with club members and guests, addressing their needs and preferences.
• All other duties as assigned by the Director of Clubhouse Operations that reasonably fall within the scope of the position and department.

Qualification Standards:

Specific Job Knowledge, Skills, and Abilities:

• Strong communication, interpersonal, and multitasking skills.
• Proficiency in using standard office software and equipment.
• Professional appearance and demeanor with a strong commitment to delivering top-notch customer service.
• Ability to adapt to a dynamic work environment that includes golf, tennis, events, and hotel operations.
• Familiarity with hospitality and guest service principles for the hotel aspect of the country club.
• Flexibility to work during various shifts, including evenings, overnight, weekends, and holidays.
• Strong physical fitness to handle luggage and regularly lift and carry up to 75 lbs.
• Ability to stand for much of a scheduled work shift.
• A valid CA driver's license and clean driving record, required.
• Discretion and confidentiality when handling sensitive and confidential information.
• Flexibility and adaptability to changing priorities and demanding schedules.
• Professionalism, poise, and a positive attitude, even in high-pressure situations.
• Knowledge of the country club industry or hospitality sector (preferred, not required).
• Knowledge and passion for golf, golf course operations, or the golf industry (preferred, not required).

Education:

• High School Diploma or equivalent, required.

Experience:

• At least 2 years previous experience in a front desk, concierge, guest services, or hospitality role is required, preferably in a country club or hotel setting.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance per club standards. Professional business attire is required.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.

The Riviera Country Club