Host/Hostess

Gatherings Café, Host/Hostess

Reports To: Executive Chef

FLSA Status: Non-Exempt

Hourly Rate: $16.37 per hour | Full-Time

Hours: Monday – Friday, 7:30 a.m. to 3:00 p.m.

The Host/Hostess at Gatherings Cafe, located within the Minneapolis American Indian Center (MAIC), serves as the first point of contact for guests and plays a vital role in creating a welcoming, inclusive, and culturally respectful dining experience. This position embodies MAIC's mission "to provide excellent services that help meet the needs of the American Indian community within a foundation of cultural values."

Duties and Responsibilities

• Greeting guests as they arrive and providing excellent customer service to all customers.
• Handle cash and credit card transactions accurately and efficiently.
• Ability to operate point-of-sale systems and answer phone calls.
• Maintain a clean and organized work environment.
• Assist customers with any questions or concerns they may have.
• Count and balance cash drawer at the end of each shift.
• Engaging with guests to ensure the quality of food and customer service.
• Memorizing the menu and dietary options
• Supporting other café staff members by assisting with other tasks, as needed.
• Set up and break down internal catering events, ensuring service areas are clean and organized.
• Provide professional table service during meetings, events, and catered functions.
• Open and prepare the cash register for daily operations, ensuring accuracy and readiness for service.

Qualifications

• High school diploma or equivalent preferred
• Positive attitude and ability to work under pressure.
• Must be able to work standing for long periods of time.
• License/Certification: (a) First Aid/CPR/AED Certificate (Preferred)