Account Coordinator

All employees are expected to be conversant with, and work in compliance to all Brunel standards, policies and procedures, and promote and contribute to a safe working environment. Primary Purpose The Account Coordinator serves as a strategic partner to Account Managers and clients, overseeing the contractor experience lifecycle with a focus on high-level service delivery, issue resolution, retention, and account support. This role not only manages day-to-day operations but also proactively contributes to account success by analyzing trends, leading process improvements, and mentoring junior coordinators. The Account Coordinator acts as a key liaison between contractors, internal teams, and client stakeholders to ensure excellence in execution and long-term relationship building. Essential Functions Manage regular, proactive communication with assigned contractors, ensuring strong engagement from Day 1 through assignment end Set and maintain clear contractor expectations throughout the assignment lifecycle, ensuring satisfaction and alignment with Brunel’s standards Take a lead role in contractor retention efforts, including early identification of potential leavers and coordination of timely actions (renewal, reassignment, offboarding) Ensure accuracy and completeness of contractor data across internal systems; use insights to identify gaps or risks Provide elevated support on complex contractor issues by collaborating with internal departments (e.g., payroll, ops,etc) and external clients Conduct quality assurance checks on contractor experiences and outcomes, providing insight and suggestions for continuous improvement Actively support account development by identifying upsell/referral opportunities and assisting Account Managers with strategic planning Own reporting on contractor headcount, renewals, starts, and leavers; proactively flag trends or risks to stakeholders Ensure contractors are onboarded efficiently and paid accurately, including confirming initial pay cycle success Lead or support client site visits alongside Account Managers; represent Brunel professionally and provide follow-up documentation as needed Coordinate and oversee contractor engagement initiatives (swag, appreciation events, milestone gifts), ensuring alignment with brand and budget Mentor and provide guidance to junior coordinators; serve as a go-to resource for onboarding and best practices Drive process improvements and contribute to standard operating procedure (SOP) development for the contractor management function Strategic Communication: Tailors communication for impact across all levels, from contractors to executive stakeholders Operational Excellence: Demonstrates deep attention to detail, process adherence, and commitment to quality service delivery Leadership & Influence: Models positive behaviors, builds trust, and provides mentorship to peers and new team members Analytical Thinking: Identifies trends in contractor behavior and account metrics to make data-informed decisions Accountability & Initiative: Owns outcomes and seeks continuous improvement in both individual and team performance Resilience: Maintains composure under pressure and navigates challenging situations with professionalism Safety Champion: Promotes and enforces safety practices and policies across all points of contractor engagement #J-18808-Ljbffr