Service Coordinator

HVAC Service Coordinator Build Your Career with an Established, Texas-Owned HVAC Company Environmental Air Systems has been a trusted name in the greater Houston area for more than 44 years. As an independently owned Texas company, we've built our reputation through dependable service, quality workmanship, and a commitment to doing right by our customers. We believe in investing in our employees and maintaining a workplace where people can build long-term careers. We're looking for an experienced Service Coordinator to manage the daily scheduling and coordination of our HVAC service team. You'll play an essential role in keeping technicians organized, responding to customer needs, and making sure service calls are handled efficiently from start to finish. This is an opportunity to join an established company with involved leadership, a steady workload, and a team that takes pride in its work. What We Offer Medical Insurance Coverage (multiple plan options) Paid Time Off Paid Holidays SIMPLE IRA with Company Match Ongoing Training and Professional Development Established, Locally Owned Company with 44+ Years in Business Pay: $21–$25 per hour, depending on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM Responsibilities Manage daily scheduling and dispatching for HVAC service technicians. Assign calls according to technician location, experience, availability, and service priorities. Keep track of technician workloads and job progress, adjusting assignments as needed throughout the day. Communicate appointment times, schedule changes, and service updates to customers and technicians. Handle incoming service inquiries and assist customers with appointment coordination. Evaluate urgent service requests and coordinate appropriate technician response. Maintain up-to-date customer information, equipment records, and work order details within the company's service software. Coordinate with the Service Manager to keep daily operations organized and maintain an efficient service schedule. Address last-minute changes, scheduling challenges, and conflicts to minimize disruptions. Maintain a high standard of customer service through clear, timely, and professional communication. Qualifications 2+ years of experience in dispatching, service scheduling, or customer service coordination. Background in HVAC, plumbing, electrical, restoration, or a similar service-based industry preferred. Experience managing dispatch for approximately 8–15 field technicians is a plus. Working knowledge of FieldEdge or similar field service management software strongly preferred. Excellent organizational skills with the ability to balance multiple tasks and priorities. Strong verbal and written communication skills. Proficient with computers and comfortable learning and navigating service management platforms. Able to make quick decisions, troubleshoot scheduling issues, and adapt to changing demands. Consistent attention to detail and follow-through. Professional, dependable, and comfortable working closely with customers and field personnel. About the Role A successful Service Coordinator understands how much the service department depends on effective scheduling and communication. You can anticipate potential conflicts, keep technicians informed, and make adjustments without letting customer service slip. You're organized, proactive, and comfortable taking ownership of the daily schedule while working closely with the rest of the team. Ready to Get Started? Join a company with more than four decades of experience serving the Houston community. If you bring dispatching experience, enjoy keeping operations organized, and are looking for a place to grow professionally. Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment. #J-18808-Ljbffr