Patient Scheduler Team Lead

Job Description

Job Description

Orthopedic sports medicine physician practice looking for a highly motivated individual to join our team as a Patient Scheduling team Lead.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

Responsibilities: In addition to being able to adequately perform all Non-Team-Lead Scheduling and PBX duties, the Scheduling Team Lead role will:

Serve as a resource for all scheduling and referral team members by fielding questions
and providing adequate resolutions and answers to the staff initiating questions.
. Ensure staff members can process referrals and out-process patient calls timely and
accurately.
· Assist Director of Patient Experience in developing scripting for the team, as well as
ensuring compliance and overall performance of team.
· Provide new hire training and guidance during the initial hire onboarding period for new
staff as it relates to the operations and performance of the role.
. Assist Director of Patient Experience in the interview and selection process of new staff.
· Other duties as assigned.

Education: High School Diploma

Experience: Two to Five years of scheduler experience

Performance Requirements:

· Excellent oral and written communication skills.
· Knowledge of medical scheduling practices and regulations, both external and internal.
· Ability to communicate in a professional manner with outside representatives to resolve
patient accounts.
· Ability to identify and resolve problems in a timely manner.
· Ability to analyze and understand complex written communication.
· Ability to handle multiple projects while working scheduler duties.
· Knowledge of EMR (Electronic Medical Records) and basis computer skills.

QUALIFICATIONS:

• Knowledge of medical practice NextGen HER software (preferred)
• Knowledge of insurance benefit structures
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
• Excellent telephone etiquette, pleasant personality and customer service skills.
• Bilingual in Spanish and English

EXPERIENCE:

1+ years of experience working in an office, clerical or medical facility.

Experience with electronic scheduling system and electronic medical records (EMR) required.

Great benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance and 401K.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Medical-Surgical

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• On site required