Field Service Representative

Meter TechnicianProcesses meter turn-ons, turn-offs, and reconnects for members and performs other meter-related work.Essential Duties And ResponsibilitiesThe following is not intended to cover each aspect of the position, as the scope and duties of a given position may change or be temporarily altered based on the business needs. The basic requirement of every position is to perform all tasks as assigned by the supervisor.Works orders for turn on, turn off, reconnect, change in service, and other meter-related service orders in the field.Distributes late notices, collects non-pay accounts, and collects returned checks.Checks for unauthorized usage and assists law enforcement by filing complaints and providing vital information necessary for successful prosecution.Attends court proceedings when necessary.Replaces commercial and residential consumer meter seals.Communicates with consumers in the field concerning the collection of past-due statements and unauthorized usage.Replaces broken or stopped commercial and residential consumer meters.Reports any safety hazards or faulty equipment found in the field.Reports suspected unauthorized usage.Verifies questionable meter readings and assists the CIS department in resolving meter discrepancies.Reads meters and verifies and documents related service and billing information for system audits and other purposes.Acts as courier when needed for business-related duties.Will be available for after-hours calls to reconnect meters.Maintain confidentiality of all consumer information.Other duties as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education And/Or ExperienceHigh school diploma or general education degree (GED); two years related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning AbilityAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Certificates, Licenses, RegistrationsValid Florida Driver's licenseOther Skills And AbilitiesMust be able to work independently without direct supervisionOvertime may be required.Keyboarding skills required. Must be able to troubleshoot minor problems in the field.Ability to enter and retrieve data via computer with speed and accuracy.Internet and email experience required.Ability to handle irate consumers in the field with sensitivity and good judgment.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee works outdoors in all weather conditions with great physical exertion. The employee may encounter slippery surfaces, vehicular traffic, unfriendly pets, hostile members, and physical barriers such as uneven terrain or fences. The employee must constantly walk to visually inspect and read meters. The employee must travel by vehicle to customers' locations, often entering, exiting, and backing up the vehicle many times a day. Twisting, kneeling, climbing, balancing, and bending are regularly required. Communication via two-way radio and/or telephone is required daily. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee regularly works in outside weather conditions and is regularly exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.External ContactsMembers: To provide friendly, courteous, and accurate service