Network Technician

Site: Mass General Brigham Incorporated Job Summary Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity. Does this position require Patient Care? No Essential Functions Transport, set up, install, and decommission systems. Perform tasks in accordance with layout diagrams and project schedules. Run diagnostic tests on systems; troubleshoot and resolve any technical issues. Assist customers as needed with technical issues related to computers, applications, or telecom. Document issues and resolutions effectively and efficiently. Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters. Monitor and maintain inventory levels for equipment and accessories. Qualifications Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience: Customer service experience 0-1 year required. Knowledge, Skills and Abilities Ability to multitask and prioritize work demands. Good interpersonal and communication skills. General knowledge of desktop and laptop computers, printers, and other computing equipment. Proficiency with associated technical systems and software. Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems. Requires a valid driver’s license and own transportation. Working Conditions Schedule: M-F 8:00 to 4:30 Location: Onsite Remote Type Onsite Work Location 81 Highland Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly EEO Statement 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr