Customer Service Associate

Customer Service Associate I (Dallas - Victory Park) Position Summary The Customer Service Associate is responsible for providing general customer support in a high-volume call center environment. This role requires handling inbound calls, responding to customer inquiries, and completing administrative tasks while maintaining service quality standards. Key Responsibilities Handle inbound customer calls and email inquiries Provide accurate information and resolve customer concerns Enter and update information in internal systems Process basic transactions, including payments and service requests Route inquiries to appropriate departments when needed Maintain documentation of customer interactions Meet established productivity and quality metrics Perform additional administrative duties as assigned Qualifications STRONG TENURE High school diploma required; some college preferred Strong verbal and written communication skills Basic computer skills (Microsoft Office and data entry) Ability to work in a fast-paced, team-oriented environment Strong attention to detail and organizational skills Willingness to learn and follow established procedures Preferred Qualifications Previous customer service or call center experience Additional Information This is a full-time position based in Dallas with some hybrid flexibility. The organization offers a stable work environment with opportunities for long-term growth and development. #J-18808-Ljbffr Soni