Senior Business Operations Specialist

Senior Business Operations SpecialistThe Senior Business Operations Specialist provides high-level operational, systems, and administrative support to the Technical Services Group (TSG), including Muscatine-based and field personnel, as well as the Bandag Training organization. As a key member of the TSG Leadership Team, this role supports the effective execution of critical business processes, system administration, reporting, and cross-functional coordination. The position requires strong organizational and analytical skills, along with the ability to manage multiple priorities effectively.Business OperationsManage and process dealer warranty credit transactions to ensure accuracy, compliance, and timely resolution.Process dealer rim reconditioning requests, ensuring timely order entry and tracking.Manage manual billing processes for dealer buyout products, including parts and tread products, while maintaining financial accuracy and appropriate documentation.Support laboratory and engineering operations through order management and fulfillment activities for tread products.Other duties as assignedSystems and Information ManagementServe as the primary business contact and subject matter expert for Salesforce within the TSG organization by: Leading system enhancement, development, and process improvement.Providing troubleshooting support for Technical Service Representatives (TSRs) and other users to optimize system effectiveness.Creating, maintaining, and distributing reports and analytics to support operational and leadership decision-making.Managing workflows, task assignments, and user access requirements.Maintain system governance and administration within Mitti (SafetyCulture), including user, group, and dealer setup and ongoing maintenance.Ensure the accuracy and integrity of Bandag dealer and equipment master data across Salesforce, Access databases, and related business systems.Training and Event PlanningPlanning, coordination, and execution of Technical Services Group leadership events and annual TSG Week activities.Coordinate events (meals) for Bandag Training Courses held in Muscatine.Financial Support and Continuous ImprovementManage monthly purchasing card (P-Card) reconciliation and expense reporting processes.Administer monthly fleet and pool vehicle lease payment activities.Identify opportunities to improve administrative, reporting, and system processes to enhance organizational efficiency and effectiveness.Support strategic initiatives and special projects as assigned by TSG leadership.Minimum QualificationsTypically requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent work experienceExcellent communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels.Demonstrated ability to manage multiple priorities in a fast-paced environment.Proven ability to handle confidential information with professionalism and discretion.Strong attention to detail and commitment to operational excellence.Proficiency with business systems and applications, including: SalesforceMitti (SafetyCulture)Microsoft AccessMicrosoft Office SuiteSharePointSAPPeopleSoftAt Bridgestone, you are Free to BeWe believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.What we offerAt Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:A supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well-being.An effective and inclusive team.Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.