Account Manager: Digital Marketing Strategy | Denver, CO

Inflow Account Manager: Digital Marketing Strategy | Denver, CO

This role ensures Inflow’s expertise is translated into business results through proactive communication, clear storytelling, strategic growth management, and relentless focus on client satisfaction and retention.

About Inflow

Inflow is a boutique digital marketing agency specializing in SEO, AEO (Answer Engine Optimization), Paid Media, Conversion Rate Optimization, Analytics, and AI-driven search strategy. We partner primarily with eCommerce and B2B brands to drive measurable business outcomes through senior-level expertise, technical rigor, and transparent client communication.

Role Summary

The Account Manager is the primary relationship owner and program manager for a portfolio of digital marketing clients across SEO, AEO, Paid Media, CRO, and Analytics engagements. The Account Manager will ensure clients have clear direction, structured programs, and a strong partnership experience.

This role is focused on client leadership, program coordination, and business alignment.

Location: Remote (US)

Reports To: VP, SEO & Client Success

Success in this role means:

• Clients feel confident in Inflow as a strategic partner
• Work is clearly prioritized and aligned to business goals
• Internal teams operate efficiently with clear direction
• Projects stay on track across multiple marketing disciplines
• Risks, scope changes, and growth opportunities are identified early
• Clients renew, expand, and advocate for Inflow

Key Responsibilities

Client Relationship Ownership

• Serve as primary point of contact for assigned clients
• Build strong, trust-based relationships with client stakeholders
• Lead structured client meetings with clear agendas, outcomes, and next steps
• Ensure clients understand how work aligns to their business goals
• Maintain high client satisfaction and retention
• Represent the client perspective internally
• Provide proactive communication and guidance
• Manage expectations around timelines, scope, and deliverables

Program & Project Management

• Translate strategic recommendations into clear execution plans
• Coordinate work across SEO, CRO, Paid Media, Analytics, and Content teams
• Maintain organized project environments (ClickUp, Jira, or similar)
• Ensure work progresses according to agreed priorities and timelines
• Track deliverables, dependencies, and risks across multiple initiatives
• Ensure teams have the context needed to execute effectively
• Maintain visibility into resourcing needs and constraints
• Support sprint planning and prioritization processes

Strategic Alignment & Planning Support

• Facilitate client goal-setting and KPI alignment discussions
• Ensure marketing initiatives ladder up to business objectives
• Partner with channel SMEs to translate strategy into actionable roadmaps
• Help prepare Quarterly Business Reviews (QBRs) and executive presentations
• Ensure reporting connects performance to client goals
• Identify gaps between client goals and current scope

Communication & Reporting

• Ensure client communications are clear, proactive, and organized
• Translate complex digital marketing work into client-friendly narratives
• Ensure reporting is:
• Delivered on time
• Accurate and contextualized
• Connected to business outcomes
• Document key decisions, action items, and priorities
• Provide clear recaps and follow-ups after meetings

Growth & Retention Support

• Identify opportunities to expand impact across channels
• Surface upsell opportunities in collaboration with SMEs and Business Development
• Help scope change orders and expanded programs
• Maintain awareness of account health, risks, and satisfaction signals
• Support long-term client growth and retention goals

Required Skills & Experience

Must-Have

• Experience working in an agency environment
• 3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environment
• Strong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general level
• Proven ability to manage multiple client relationships simultaneously
• Strong project management and organizational skillsExperience coordinating cross-functional teams
• Ability to translate business goals into structured plans
• Excellent written and verbal communication skills
• Ability to simplify complex topics for non-technical stakeholders
• Strong attention to detail and follow-through
• Familiarity with SEO or Paid Media concepts
• Experience supporting eCommerce or B2B clients
• Experience preparing client presentations or executive summaries

What Success Looks Like (First 6–12 Months)

• Clients feel confident in program direction and communication cadence
• Internal teams have clear priorities and well-structured work
• Projects run smoothly with fewer last-minute escalations
• QBRs and reporting clearly communicate business value
• Expansion opportunities are identified proactively
• Client retention and satisfaction remain strong

Benefits

• Base Salary $65,000-$80,000 (based on experience) + bonus incentives.
• Paid vacation and sick days
• Insurance: Health, dental, vision, life, short-term and long-term disability
• 401(k) with employer contributions
• Health and wellness budget (up to $65/month): Get a gym membership on us, and/or support your mental health and wellness needs (massages, physical therapy, and reiki all count!).
• Monthly internet stipend
• Give Back/ Civic Action Days: We provide time off for voting, political activism, marches/demonstrations, and time to volunteer with an organization that is important to you
• Continued education budget: An annual $500 budget to educate yourself and expand your knowledge