Medical Office Clerk

Location: Naval Health Clinic (NHC) – Charleston, South Carolina (Navy Medical Readiness Training Command, Charleston, South Carolina)
Position: Ful l Time

QUALIFICATIONS:
Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.
M anda t o ry kno w l edg e an d sk ills .

• A f u lly qua lifi e d t yp i s t w ith a m i n i m u m o f 50 W P M is r equ ir ed .
• G ene r a l m ed i ca l e t h i cs , t e l ephon e e ti que tt e , exce ll en t co mm un i ca ti on s an d cus t o m e r se r v i c e sk ill s.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.

Educa ti on & Experience.

• High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
• At least 6 months of experience in an office setting.

W o rk Env ir on m en t / Phys i ca l R equ ir e m en t s .
Th e wo rk is p ri m a rily seden t a r y . Howeve r, t he re m a y b e so m e phys i ca l de m and s. Requ ir e m en ts i nc l ud e p r o l onge d wa lki ng , s t and i ng , s itti n g o r bend i ng .

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES: Non e .

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS);
• Military Filing System - by sponsor social security, terminal digit order, color-coded and blocked filing system.
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

DUTIES & RESPONSIBILITIES:

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.