Networking Administrator - O'Hare International Airport Site Lead (Onsite)

Site Lead

Play a vital role in shaping the future of airport technology and enhancing passenger experiences. If you're a tech-savvy leader with a passion for solving complex challenges and thrive in fast-paced environments, we want you on our team! Our Connected Aviation (CA) Airports Group provides hardware & systems to airports to support passenger processing.

The Site Lead manages the technicians responsible for the testing, evaluation, implementation, and support of various platforms (hardware, software, operating systems, and systems tools). We are seeking a forward thinking, committed, and experienced airport/airline professional to join the team. Key responsibilities include working with airport partners and vendors, interfacing with various stakeholders, understanding and troubleshooting airport common use systems, and overseeing the operational satisfaction of our customers. Regardless of role, we expect excellent interpersonal and communication skills across all hires at Collins Aerospace. We look for candidates who will thrive here, meaning they demonstrate clear communication, embrace open feedback, trust their colleagues, and are driven to execute, deliver, and complete projects independently and efficiently.

This role is based on-site at O'Hare International Airport in Chicago, IL and typical work hours are Monday-Friday 8am to 5pm. Position may require atypical hours at times based on customer need.

What You Will Do

• Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance.
• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
• Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues.
• Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies.
• Develop and maintain on-site policies and procedures.
• Interface with senior management to communicate status of projects.
• Monitor and ensure services align with SLAs.
• Provide consultation and advice to system and network administration in the Common Use platform in the airport.
• Ensure that all site technicians are trained & certified prior to start of service.
• Maintain on-site employee relations including, but not limited to, scheduling, day-off planning, hiring, performance management, disciplining, and dismissal.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
• You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training. This includes Security Threat Assessment (STA) and a fingerprint-based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports.
• Experience in the Airport or Airline Industry Technical Field, two years of which are specific to CUTE (Common Use Terminal Equipment) application software.
• Experience with cultivating and maintaining client relationships with service providers, stakeholders, and key airport partners, ensuring communication, collaboration, and the delivery of services.

Qualifications We Prefer

• Strong written and verbal communication skills are key, as you'll be interacting with a diverse group of people.
• Proficiency in MS Office products.
• Familiarity with IT systems, network infrastructure, or airport management software.
• Ability to prioritize and handle several issues simultaneously—without dropping the ball.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!