Front Desk Specialist

Join Our Team at River's Bend - Support Staff (Full-Time)

River's Bend is looking for a full-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, we'd love to hear from you.

As a member of our Support Staff Department, you'll play a vital role in the day-to-day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.

What You'll Do

• Greet clients and visitors with warmth and professionalism
• Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately
• Complete intake processes for new referrals
• Schedule, manage, and confirm client appointments (including reminder calls)
• Provide insurance verification for clients
• Process drug screens and manage medication refills
• Handle incoming and outgoing documentation
• Verify insurance benefits and manage pre-authorizations
• Provide exceptional client support, addressing questions, concerns, and feedback
• Offer administrative support to clinical staff
• Collaborate with the team to ensure smooth daily operations
• Identify challenges and help implement solutions
• Perform additional duties as needed to support the practice

What We're Looking For

Minimum Qualifications

• High School Diploma
• Previous administrative experience preferred

Key Skills & Competencies

• Strong organizational and time-management skills
• Ability to multitask and prioritize effectively
• Professional, clear verbal and written communication skills
• Strong attention to detail
• Comfort with technology, including EMR systems and Microsoft Office
• Excellent customer service mindset
• Ability to work independently and as part of a team

Our Ideal Candidate Is

• Organized and dependable
• Proactive and able to take initiative
• Calm under pressure and adaptable
• Team-oriented with a positive attitude

Benefits & Perks

• Medical, Dental, Vision & 401(k) benefits
• Paid Time Off (Vacation, Sick, Holiday & Bereavement)
• Flexible scheduling
• 1-Hour Paid Lunch Break
• Volunteer opportunities
• Competitive weekend pay for on-call coverage

Schedule & Compensation

• Hours: Monday-Friday, 9 AM - 8:30 PM (hours may vary by week)
• Shifts: 8-hour shifts
• Weekend On-Call: Every 4-6 weeks
• Pay: $18-$20/hour
• Hourly, non-exempt
• Paid bi-weekly

If you're looking for a supportive workplace where your skills make a real impact, River's Bend is the place for you. We encourage you to apply and become part of our dedicated team!