Systems Analyst

Information Technology & Systems Administrator

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Information Technology & Systems Administrator joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do.

How you'll contribute:

• Provide daily level 3 support to helpdesk support team for Windows Server and Desktop infrastructure.
• Manage backup schedules in Commvault application with the ability to periodically restore from backups as needed.
• Perform monthly patch management of Windows Servers - install patches as needed and reboots servers based on patch management schedule.
• Perform other preventative maintenance to systems as needed.
• Periodically perform inventory analysis and validate that PC's and Servers meet IT security and operational standards.
• Installs and maintains PC's and Servers as requested.
• Manages print and fax servers and services.
• Participates in the evaluation and selection process of new software and hardware.
• Uses service desk system to manage ticket lifecycle.
• Thoroughly documents and closes tickets in a timely manner.
• Oversees organization wide asset tracking by correlating assets to configuration items in service desk system.
• Assist in the development of departmental run books for supported systems.
• Work with hospital support center and 3rd party vendors as needed to troubleshoot and resolve technical problems.
• Perform in local security coordinator capacity by creating, managing, and deprovisioning user accounts in all supported applications.
• Assist with managing Citrix Infrastructure and virtual application delivery.
• Maintains up-to-date knowledge of applications, systems, and hardware platforms.

Why join us:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What we're looking for:

Applicants should be self-motivated/self-directed and able to meet deadlines. Able to work in a fast-paced environment, problem-solve, and handle stress in a positive manner. Is familiar with organization and functions of each hospital department. Leadership ability, integrity and initiative. Maintain harmonious relationships with nursing personnel, medical staff, hospital administration and all departments.

• Minimum Education: Associate degree in Information Systems or Computer Science preferred.
• CompTIA, Cisco, and ITIL certifications preferred
• Work Experience: 2 years' experience in an information systems position; extensive knowledge of Windows desktop and server administration.
• Prefer experience in healthcare environment.
• Prefer experience with computer repair and/or computer Help Desk support.

More about Haywood Regional Medical Center:

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement:

Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran