Site Reliability Engineer
Purple Drive
Overview: Role: Site Reliability Engineer Location: Pittsburgh, PA/Strongsville, OH, Phoenix, AZ Job Description Skill: Site Reliability Engineer Roles & Responsibilities: Production Support & Monitoring:
- Monitor, maintain, and support systems and software to ensure high availability and production stability.
- Monitor system health and availability, responding to incidents, alerts, and escalations as needed.
- Act as a senior technical resource during production incidents, driving timely resolution and clear communication.
- Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies.
- Troubleshoot issues across application, infrastructure, network, and database layers.
- Partner with internal technology teams to execute production changes safely and in accordance with change management processes.
- Conduct detailed root cause analysis (RCA) for incidents and production issues.
- Implement corrective and preventative actions to prevent recurrence.
- Identify recurring issues and drive process improvements and automation to reduce risk and manual effort.
- Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures.
- Ensure system knowledge is documented, current, and accessible to support continuity and resiliency
- Follow and support application governance, audit, and regulatory requirements.
- Participate in business continuity, resiliency, and disaster recovery activities as required.
- Maintain a strong focus on risk awareness and customer impact
Vacancy posted 7 hours ago
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