PC Support Technician

TIER4 GROUP

Milwaukee, WI

Job Description

Title: PC Support Technician

Location: Milwaukee, WI

Type: Onsite

Duration: ASAP - December 2025

Perks: Competitive Rates, Benefits, free daily lunch when onsite

About the Role

We are seeking a PC Support Technician to join our PC Setup team , responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users , ensuring seamless technology experiences.

Key Responsibilities

Deploy and configure PCs, mobile devices, and related hardware/software for end-users.
Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
Conduct initial client experience consultations , diagnosing issues and applying technical knowledge to resolve problems efficiently.
Continuously develop expertise in both field and home office technology , handling increasingly complex technical assignments.
Identify and suggest process improvements to enhance service quality and efficiency.
Collaborate with internal teams and technical experts to drive innovation and improve user experience.
Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
Maintain a professional, customer-focused approach , ensuring a high-quality end-user experience.

Qualifications & Skills

Education: Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field or equivalent work experience.
Experience: Minimum 2 years of technical Help Desk or IT support experience .
Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools .
Proficiency in technical problem-solving and issue resolution .
Excellent written and verbal communication skills , with the ability to explain technical concepts to non-technical users.
Strong customer service orientation , with the ability to build rapport and manage expectations.
Ability to multi-task and prioritize in a dynamic environment.
Attention to detail , particularly in documentation and follow-through.
A team player with a continuous learning mindset , open to feedback and process improvement.
Self-motivated and reliable , able to meet deadlines and work independently when needed.

Nice-to-Have Skills

Experience with enterprise IT environments and help desk ticketing systems.
Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable).
Knowledge of ITIL practices and service management principles.

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Vacancy posted 14 days ago

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