Residence Club Manager

Job Description

Job Description

Elite Alliance is actively recruiting for a Club Manager for Ameyalli Residences, an Elite Alliance managed property in Midway, Utah. Derived from Aztec— the fountain of healing water —AMEYALLI is the only thermal springs residential retreat. Situated at the foothills against the majestic peaks of Wasatch Mountain State Park in a tranquil village minutes from Park City, Utah, AMEYALLI is a perfectly orchestrated symphony of breathtaking nature, world-class architecture and design, and transformational health, wellbeing, and longevity amenities and programs. The Residences comprise of twenty-four Homes, private Club House and Pool designed to foster a sense of connection, unity, and enjoyment on a gracious scale.

Position Summary

The Residence Club Manager will provide leadership of the daily operation and oversight of the Ameyalli Residence Association. Daily operations include concierge, registration, maintenance, housekeeping, security, rental program, co-ownership program, landscaping, accounting and quality assurance. This is a hands-on position. The person having this position must be able to promote, encourage and evaluate a level of service that exceeds the expectations of the owners and guests.

The Residence Club Manager will serve as the primary point of contact for all Owners and Guests as well as Resort Ownership.

The objectives of this position are to ensure sound leadership, owner and guest satisfaction, operational efficiency and cost control. This position is expected to develop a sound business relationship and reciprocal support with the Ameyalli Resort.

Essential Functions and Responsibilities

• Oversee and manage all Club operations including any team members.
• Promotes a positive, professional, and respectful relationship with all owners and guests.
• Possess a thorough knowledge and understanding of Club operations, property grounds and history, services and amenities including the Resort, local destinations, events, and activity information.
• Ensures that operational performance is maintained in accordance with policies, procedures, and guidelines to reflect the unique philosophy of the resort and in accordance with laws, regulations and best practices.
• Assures that operations SOPs are created and implemented in a consistent manner and that staff are trained and well equipped.
• Assist in the coordination of all Club activities for Owners and Guests
• Serve as the liaison between Elite Alliance Hospitality, Club Ownership/Developer, Owners and Guests.
• Ensure that owner and guest satisfaction standards are maintained and exceeded and works with staff to facilitate the creation of exception experiences.
• Ensure that all equipment is maintained in good, safe working condition, inspections are up to date and preventative maintenance programs are in place and being monitored.
• Implement policies and emergency procedures involving severe weather, safety and fire, etc.
• Coordinate, evaluate and review contract services relevant to area of responsibility i.e., waste, pest control, HVAC, landscaping, fitness center equipment, elevators, etc.
• In conjunction with corporate Human Resources manage all aspects of the employee life cycle including interviewing, hiring, training, timesheets, development performance evaluations, recognition, discipline and terminations.
• Foster a culture of support, encouragement, teamwork, innovation, creativity and professionalism while leading by example with effective communication and ongoing staff development and support.
• Executes and/or establishes long and short term strategic operational and financial goals to achieve optimal operational and financial results.
• Executes cost mitigation and labor productivity strategies. Completes annual operations budgets, quarterly budget reviews, and monthly P+L reviews. Manages expenditure to the approved Club/Association’s Operating Budget and Reserve Budget.
• Perform accounting procedures to include accounts payable, weekly labor forecast, inventory procedures, monthly financial forecast, annual budgeting procedures (payroll and other expenses), reserve and capital expenditures and month end analysis.
• Work with the corporate accounting staff and EVP to ensure the timely and accurate completion of all period-end financial statements and reports and provide controls to ensure the proper handling and accounting for all community receipts. Responsible for accounting receivables, adherence to the billing and collection procedures including delinquency, suspension, etc.
• Work with the Marketing and Reservation Sales staff to maximize unit yield and revenue through innovative marketing and sales practices and revenue management programs.
• Proactively protects and enhances the value of all assigned assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process.
• Represents the Club in the local Community to foster goodwill and brand recognition.

Accordingly, you may be expected to perform other tasks and duties as needed or as directed.

Education, Experience and Knowledge

• Business Management or Hospitality Management degree, preferred.
• Three to five (3-5) years’ general operational management experience in hospitality, private club, property management, resort or hotel environment; preferably in a luxury setting.
• Minimum three (3) years of experience supervising, leading and motivating a staff of employees and proven track record of leading, training and developing strong teams including creating constructive performance development plans to hold direct reports accountable for identified deliverables.
• Strong working knowledge of US resort/hotel operations with a track record for meeting or exceeding operational goals.
• Intermediate level computer skills and knowledge of POS, Microsoft Suites and other platforms specific to hospitality, maintenance, and reservations. (i.e. property management software and housekeeping scheduling systems, SharePoint).
• Energetic and outgoing, with a positive attitude, driven to provide outstanding owner and guest service.
• Professional appearance, demeanor, and attitude.
• High level of business acumen with a combination of financial literacy; the ability to interpret numbers on financial statements and business literacy; to recognize how strategies and decisions impact these numbers.
• Strong financial acumen skills and aptitude; able to monitor budgets and manage service and labor costs.
• Ability to assess and analyze standard and critical situations quickly and accurately and respond appropriately.
• Working knowledge of Health Safety Standards, OSHA, Federal/State Law and any necessary safety precautions associated with work.
• Ability to resolve conflicts, willingness to make difficult or unpopular decisions when necessary and hold people accountable to policies and high expectations.
• Must have exceptional communication, written, interpersonal, and presentation skills to work successfully with a variety of business contacts, individuals, owners, guests and team members.
• Excellent organizational skills, self-motivated, team player and detail oriented.

Physical Requirements and Environmental Conditions

• The noise level in the work environment is usually moderate.
• Ability to lift up to 50 lbs. occasionally.
• Ability to stand or sit for extended periods of time. The person having this position may have to sit, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch.
• Work schedule hours are typically from 8:30am - 5:30pm and consist of weekends and holidays; must be able to adjust to the needs of the owners, guests and team members.