Commercial Insurance Client Service Manager

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Manager (Team Lead) at McGriff , a division of Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH)

A day in the life.

As our Client Service Manage r (Team Lead) on the McGriff Commercial Insurance Team , you will:

• Serve as subject matter expert for questions and issues related to assigned area.
• Manage a book of commercial insurance accounts
• Manage team members, including coaching, monitoring, setting goals, completing evaluations, enforcing accountability, and developing strengths to lead to success.
• Build and maintain relationships across internal business units and third party partners.
• Identify team challenges, provide support, and follow through to resolution.
• Serve as "working supervisor," including completion of duties similar to those of direct reports to accomplish the goals of the team.
• Lead and participate in project groups.
• Identify and recommend techniques and practices to improve operational efficiencies.
• Remain abreast of current trends in insurance in order to support creation of an evolving and future-focused delivery of service.
• Generate and analyze reports and take appropriate action.
• Provide support to department manager and/or senior leadership as needed.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor's Degree or equivalent education, training and work-related experience
• Seven years of commercial insurance experience
• Insurance P&C license
• Supervisory experience
• Experience managing a commercial book of business, preferably large, complex accounts
• Highly effective written and verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Knowledge of insurance-specific systems and applications
• Industry designation such as Certified Insurance Counselor (CIC), Chartered Property & Casualty Underwriter (CPCU) and Certified Insurance Services Representative (CISR)

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online:

For more careers at McGriff Marsh McLennan visit: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

McGriff Insurance Broker | McGriff

McGriff specializes in business and personal insurance, employee benefit solutions, risk management services, specialized industry expertise and more.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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