Service Assistant

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience.What You’ll GetIncredible Discounts: 50% Dining and Carryout40% Retail Wine20% Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness ProgramCompany Matching 401(k) Retirement Savings PlanFlexible Savings Accounts- Health and Dependent CareHighly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay DayFlexible SchedulesPaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling.“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesEmployee Referral Bonus ProgramWine and Culinary EducationCareer GrowthFlight PlanMilestones Recognition ProgramWhat You’ll Do Greet all Guests with hospitality and friendliness Actively communicate with all departments within the restaurant to ensure a memorable guest experience Adhere to all Cooper’s Hawk service standards and food handling proceduresPick up and deliver food orders to the table as assigned, as well for carry-out ordersEngage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful mannerMaintain knowledge of Cooper’s Hawk menuEnsure dishes are stocked and available for table service and table silverware is ready for serviceMaintain a safe, clean, organized, and stocked work area Maintain professional relationships and communicate clearly with all Guests, Managers and Team MembersFollow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines Perform other duties as assignedWhat You’ll Need Must represent Cooper’s Hawk ValuesMust be at least 18 years of ageAn individual who thrives in a team-based environmentHas a passion for guest service and hospitality-focusedMust be able to read, write and understand EnglishAbility to work flexible shifts and schedules, inclusive of weekends and some holidaysAbility to multi-task and work calmly and effectively under pressure, in a fast-paced environmentAbility to lift and carry up to 40 lbs.Ability to stand and walk up to 10 hours per shiftAbility to perform essential functions to Cooper’s Hawk standards with reasonable accommodationCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer.? All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.