Technology Operations Manager

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well‑being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Responsibilities Own operational accountability for MC products and services post-deployment, ensuring reliability, availability, and support readiness. Lead incident, problem, and change coordination for MC in partnership with the Technology Services Help Desk; identify trends and drive root‑cause remediation. Maintain operational ownership across the product lifecycle (deployment through retirement), including monitoring stability, adoption, technical debt, and support burden; recommend lifecycle actions based on operational evidence. Serve as the primary business‑facing operational technology partner for MC, translating business needs and risks into prioritized operational actions; support structured check‑ins with MC leadership. Maintain visibility into run operations (application inventory, operational risks and trends, in‑flight work impacting operations, vendor and budget status) and support intake/prioritization of operational work and enhancements. Manage technology vendor relationships and contracts; track performance against SLAs and outcomes. Coordinate the MC technology operating budget (forecasting and variance tracking) and provide clear financial and vendor reporting to MC Technology leadership. Provide operational oversight for AI solutions used by MC, including supportability, risk, and governance considerations. Prepare operational insights for leadership discussions and drive continuous improvement of tools, processes, and operating models. Qualifications Bachelor’s degree in technology, business, or a related field required. 15+ years of experience across technology operations, IT service management, consulting technology, and/or product operations. Demonstrated success establishing operational discipline in complex, matrixed environments. Experience partnering with senior business stakeholders. Experience managing technology vendors, contracts, and operational budgets. Familiarity with product‑centric and Agile delivery models, with emphasis on post‑delivery operations. Professional services industry experience is strongly preferred. Benefits We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre‑determined holidays, as well as a 401(k) plan, flexible benefits plans, business‑related travel expense, lodging, and meal reimbursement for business‑related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Compensation The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market‑based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry‑level talent. Under Colorado’s Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in CO, IL, OH, and MA is: $106,000.00 - $160,000.00. Plante Moran is an Equal Opportunity Employer. #J-18808-Ljbffr Plante Moran