Network & Systems Engineer

Network & Systems Engineer

This role is responsible for supporting and maintaining internal IT infrastructure, ensuring reliable system performance, and delivering high-quality technical support to end users. The position blends network engineering and systems administration, with a strong focus on troubleshooting, optimization, and user experience. The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced environment while collaborating across teams.

• Act as an escalation point for complex technical issues, partnering directly with users to resolve challenges efficiently
• Contribute to project lifecycles, including planning, execution, documentation, and completion activities
• Monitor and meet defined service and performance expectations
• Maintain accurate documentation and support materials throughout system and project lifecycles
• Communicate consistently with internal teams and stakeholders to prevent and resolve potential issues
• Reproduce and analyze user-reported problems to identify root causes
• Recommend and implement system or process improvements to enhance performance and usability
• Manage IT assets, licensing, and procurement of hardware and software
• Administer user environments and security tools across modern endpoint and identity platforms
• Configure, deploy, and support network infrastructure including routing, switching, firewalls, and remote connectivity solutions
• Provide advanced troubleshooting and Tier 2/3 support for infrastructure and application issues
• Perform upgrades, patching, and security updates across systems and networks
• Coordinate and complete assigned technical initiatives and projects

Strong experience with Microsoft ecosystems, including desktop, server, and cloud-based tools

Proficiency in directory services and identity management

Hands-on experience with virtualization technologies and remote access platforms

Advanced knowledge of network configuration and troubleshooting, including managed switches and firewalls

Experience working within enterprise network environments, including routing, switching, and security appliances

Strong analytical and problem-solving capabilities

Excellent communication skills, both written and verbal

Ability to manage multiple priorities and work under deadlines

Professional demeanor when interacting with users and stakeholders

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.