Regional Technical Specialist

Role Description

The Regional Technical Specialist will achieve desired results and generate sales growth by successfully implementing field-based product training, support, and engineering associated with Nice North America in the assigned region within the domestic market. As an RTS, you will be the technical and design expert to direct dealers within your region.

Location: Remote (IL, WI, MN, OH, MI, IN, SD, ND)

Salary range: $82,000 to $90,000 annually, depending on experience.

Commission: $10,000 annually based on performance.

Primary Responsibilities

• Coordinate and implement product-oriented sales presentations and training events on the complete Nice North America product line for factory staff, dealers, and distributors.
• Assist in new product launches by contributing to the preparation and executing delivery of new product training modules to key customers.
• Certify sales representative staff on new products and annually on the entire Nice North America product line.
• Be known as the expert in the design understanding and application of Nice North America products.
• Participate in relevant trade shows, sales meetings, planning meetings, and special events as required by the company.
• Monitor and provide input to sales managers regarding market dynamics related to product and/or promotional activity.
• Align training activities with the regional sales manager for the assigned US region.
• Focus field travel on regional customer growth and account retention goals.
• Provide on-time territorial information on travel, key account activities, and regional events for the sales calendar.
• Set and execute Web trainings for customers as required.
• Participate in weekly calls involving Sales and Technical teams.
• Provide advanced technical support on site and remote within the Nice home management platform.
• Execute telephone call support to customer technical staff as required.
• Plan initial and follow-up training for new products as the travel schedule is planned.
• Responsible for new dealer growth and support within the CI Channel.

Qualifications

• High School Diploma and a minimum of 4 years related experience, preferably in the CEDIA channel.

Knowledge, Skills, and Abilities

• Strong written communication and verbal skills.
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization.
• Experience in control system programming a definite plus.
• Ability to troubleshoot complex AV/Control systems on site and remotely.
• Knowledge of MS Office (Outlook, Word, and Excel specifically) and NetSuite; experience with PowerPoint, Adobe Captivate.
• Must be able to work remotely effectively.
• Positive attitude, self-motivated and eager to succeed.

Physical Requirements

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order and organize documents and materials.
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to frequently operate a personal computer.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting and at a keyboard for an extended period of time, considered to be approximately 50%-70% of the workday.

Working Conditions

• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

Disclaimer

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.