Custodial Supervisor

School/Unit: Harvard University Central Administration Job Function: Facilities Location: Cambridge Job Type: Full-time Salary Grade: 056 FLSA Status: Exempt Union: 00 - Non Union, Exempt or Temporary Term Appointment: No Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world‑changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Job Description To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences. The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment. Responsibilities As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work. The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction. Ensures all Custodial Services operations adhere to customer‑determined standards. Develops cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed. Provides hands‑on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations. Communicates effectively and consistently with custodial staff, community members, and customers electronically and face‑to‑face to ensure excellent customer service. Utilizes Microsoft Office software and customer electronic work order systems to prepare and validate operational data. Meets with staff as needed to address issues and concerns. Implements Green Cleaning procedures and trains custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program. Assigns and supervises work performed by hourly custodial employees and sub‑contracted cleaning services (as required). Performs regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed. Implement quality improvement recommendations made by independent, third‑party cleaning auditors. Manages employee performance; provides counsel or disciplinary actions as necessary. Demonstrates sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices. Ensures compliance with all Departmental, University, and governmental procedures, policies, and regulations. Assures compliance with bargaining unit agreement. Ensures custodial operations compliance with all customer‑established procedures for use and care of facilities. Ensures custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety. Coordinates and supervises customer requested function set‑ups, snow removal operations and response to emergency conditions. Performs finance and administrative duties such as maintaining records of employee attendance and payroll, work schedules, key distribution logs, equipment and assist with monitoring supply of inventory. Works closely with the department human resources representatives to ensure the proper maintenance of all personnel records. Leads, provides support to, or performs special projects (short and long‑range), initiatives, and tasks as assigned/directed. Working Conditions Emergency Status Designation: Critical Operations Personnel This position is on‑campus and is required to provide full on‑site support, as well as during emergency situations determined by management. Physical Requirements Must be able to stand and walk for long periods of time, and access non‑handicap accessible workspaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Must be able to lift and carry up to 50 lb. as needed. Required to wear personal protective equipment where necessary. Must be physically able to perform and demonstrate all custodial duties required of his/her crews. Basic Qualifications High school diploma or equivalent work experience required Two to three years of supervisory experience in a customer‑focused custodial operation required. Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required. Excellent verbal and written communication, organizational, and time management skills required. Demonstrated proficiency with various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web­based applications required. Must be able to understand, explain, and enforce departmental and University policies and procedures. Demonstrated ability to read, write and perform financial calculations and administrative duties. Must possess and maintain a valid Massachusetts Driver’s License Successful completion of an annual Driver’s License check DMV background checks and clearances are required prior to hire Additional Qualifications and Skills An understanding of Harvard’s academic, administrative, and collective bargaining agreement structures is strongly preferred. Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data‑driven decision‑making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles. Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer‑focused environment. Demonstrated excellence in written and oral communications. Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast‑paced environment. In‑depth knowledge of cleaning technology and procedures utilized in a higher education setting. Working knowledge of network‑based systems preferred. Familiarity with handheld computing, equipment diagnostics, bar‑coding, and related technologies desired. Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred. Certificates and Licenses Must possess and maintain a valid Massachusetts Driver’s License Additional Information Standard Hours / Schedule 40 hours per week Friday - Tuesday from 6:00 am - 2:30 pm. Days Off: Wednesday and Thursday Compensation Range / Salary Salary Grade 056 Visa Sponsorship Information Harvard University is unable to provide visa sponsorship for this position Pre‑Employment Screening Identity Education Criminal Motor Vehicle Record Drug Test CORI References Other Information This position is based on‑site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Benefits Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks EEO / Non‑Discrimination Commitment Statement Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr