Collections Specialist

Collections SpecialistPropio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.We are currently seeking a talented Collections Specialist to join us at our corporate headquarters in Overland Park, KS. This role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiency, and collaborating across departments to achieve collections goals.Duties and responsibilitiesOwn collections outreach (via email and phone) for a portfolio of customers in accordance with the established processWork in tandem with the Collections Manager to suggest and implement process improvementsMonitor A/R Aging report and follow up on past due invoices as neededEnsure payments are received in a timely mannerMaintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systemsLeverage customer portals to track status of paymentsMaintain a proactive approach to reduce outstanding receivables by anticipating and addressing potential payment delays before they become past duePrepare and send account reconciliation statements to customers and work with them to resolve any discrepancies or issuesPerform research and answer customer inquiries to resolve invoice discrepancies in a timely mannerEscalate collection accounts internally and externally per the established guidelinesCollaborate with Client Services on customer accounts, including escalations and other issues as they arisePull invoice copies and collections activity logs to submit to third party collections agency for delinquent accountsManage/Monitor effective suspension and reactivation of services for customer accountsWork with internal teams to resolve invoicing issues to drive cash flowAssist in identifying accounts that may need to be written off or escalated to legal actionWork on special projects as assigned by the Collections ManagerOther duties as assigned by managementRequirementsBachelor's Degree in Accounting or Finance preferred, but not required2+ years of experience with B2B collections (end to end process) preferredWorking knowledge of AR processesAbility to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve successAbility to identify and flag when an account may need to be escalated outside of normal processesComfort handling changing priorities and unexpected circumstancesExcellent time management skills with a proven ability to meet collections targetsMust be comfortable using technology