Technical Services Manager

Benefits:

IRA Retirement Plan

Paid time off

Company parties

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Vision insurance

Wellness resources

About the Role:

Tezla Group is currently seeking a Technical Services Manager. Tezla has a large and diverse client list which covers all of Delmarva, and we are looking for an energetic, tech-savvy person to help lead and organize our internal IT Help Desk department. The ideal applicant would be able to communicate clearly and effectively with strangers, clients, and co-workers, in a positive and respectful manner, as well as being organized and be responsible for creating and documenting internal processes to improve work flows.

Responsibilities:

Providing technical guidance to Help Desk level 1 and 2 staff

Assisting with troubleshooting and decision making on Help Desk tickets

Daily oversight of a staff of 4-6 employees

Performing technical tasks for clients as needed, or when escalated by Help Desk

Interfacing with clients and vendor representatives regularly

Conduct performance evaluations and provide mentorship to team members.

Identify opportunities for process improvements and implement best practices.

Prepare and present reports on team performance and project status to stakeholders.

Stay updated with industry trends and technologies to drive innovation.

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field.

5+ years of experience in technical services or project management.

Proven leadership skills with the ability to motivate and manage a team.

Strong problem-solving skills and a customer-centric mindset.

Excellent communication and interpersonal skills.

Technical certifications (e.g., PMP, ITIL) are a plus.

Ability to work in a fast-paced environment and adapt to changing priorities.

About Us:

Tezla Group is Delmarva's premier IT and technology solutions provider. Our company is established, stable, and cares about our employees and clients. Tezla promotes a family and team oriented work environment.