Customer Success Specialist
Kicksite
Customer Support Specialist
We're looking for a detail-oriented, empathetic, and tech-savvy Customer Support Specialist to join our support team. In this role, you'll be the first point of contact for our clients, helping them resolve issues and get the most out of our products. You'll handle support tickets, answer phone calls, and respond to inquiries related to website and software services.
What You'll Do
- Respond to client inquiries via email, phone, and support ticketing system in a timely and professional manner
- Troubleshoot and resolve basic technical issues related to websites and software tools
- Escalate complex problems to the appropriate internal teams
- Document client interactions and solutions accurately
- Provide clear, user-friendly guidance and support materials when needed
- Maintain a high level of client satisfaction and advocate for their needs within the company
What You Bring to the Team
- 1+ year of experience in customer support or a client-facing role
- Strong verbal and written communication skills
- Comfortable with technology and able to learn new systems quickly
- Problem-solving mindset and attention to detail
- Ability to stay calm under pressure and handle multiple requests simultaneously
- Experience with support tools (e.g., Hubspot, Zendesk, etc.) is a plus
- Familiarity with websites, CMS platforms, or SaaS products is a bonus
About Kicksite:
Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by martial artists, for martial artists. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty. the list goes on and on. At Kicksite, we are THE GOLD STANDARD!
Benefits
- Medical, dental, and vision
- Health Savings Account
- Paid Time Off
- Retirement plan with company match
- Fantastic company culture
- Opportunity for advancement
- Monday-Friday, Off at Noon on Friday
- Paid holidays
- Consistent 1:1s, weekly feedback, and daily standups with your team
- Strong management, warm energy, and enthusiastic coaching
Kicksite is an equal opportunity employer.
KicksiteVacancy posted 3 days ago
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