Automotive Service Advisor

Automotive Service AdvisorFlood Ford of Narragansett is part of the Flood Automotive Group, a long-standing and trusted name in Rhode Island. We take pride in delivering a customer experience that actually feels good. No nonsense. No pressure. Just solid service backed by a team that cares about doing the job right. Our dealership culture is built around teamwork, accountability, and taking care of our people so they can take care of our customers.We are looking for a Service Advisor who knows how to run a busy service drive without losing their cool. Someone who can communicate clearly, manage customer expectations, work closely with technicians, and keep repair orders accurate and moving. If you know how to turn chaos into an organized workflow, this role will fit you well.Full timeWork Schedule: 8 hour shift, Monday to Friday, Saturdays as neededAbility to Commute: Narragansett, RI requiredWork Location: In personGreet customers and manage the service drive with professionalism and urgencyWrite and manage repair orders from intake through vehicle pickupCommunicate recommended services, timelines, and costs with full transparencyCoordinate with technicians to ensure accurate diagnostics and repair updatesMaintain strong customer communication through calls, texts, and updatesVerify warranty coverage and process claims correctlyPresent maintenance services in a way that builds trust, not pressureEnsure all documentation is complete, accurate, and compliantDeliver a smooth, positive customer experience that drives retentionPrior Service Advisor experience preferredStrong communication and customer service skillsAbility to read and explain repair recommendations clearlyComfortable working in a fast paced, high volume environmentSolid computer skills and ability to learn dealership systemsValid driver's licenseStrong organization, attention to detail, and follow throughStrong, stable dealership group with real career pathsSupportive leadership that actually listensBusy service department with consistent customer demandTeam oriented environment where everyone pitches inModern facility with equipment that makes your job easierMedical, dental, and vision insurance401(k)Paid time offEmployee discountsTraining and growth opportunitiesFlood Ford of Narragansett is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.