Benefits Administrator

Why You Should Want to Work Here

Yes, we provide competitive pay and benefits, but that's not why. You're going to learn a lot here, you'll be given as much responsibility as you can handle, your ideas will help us improve the industry, and you'll be a key part of an organization committed to flexibility and social action. We keep "corporate" meetings to a minimum, and we have zero red tape We just want clients to be serviced really well, and we believe work should be a two-way street: when the company needs a hand to say, meet a client deadline, the employee steps up to help; when the employee needs a hand to balance work and life, the company steps up and provides flexibility. It's not complicated. It is a breath of fresh air, and it's what work should be.

Benefits Administrator Responsibilities:

The Benefits Administrator will interact with our clients, the brokerage side of the business, and carriers in managing benefit enrollments, payroll coordination, problem resolution, COBRA administration, vendor management, open enrollment management, communications, benefits audit, and systems support.


This position is a remote position but may require travel to our office in Concord, MA, and clients across New England, but it will likely be very minimal. The Administrator's core working hours will be during Innovo's business hours of 9:00am to 5:00pm, Monday through Friday. Candidate must be located in the New England area.

The overall role will require an understanding of the following topics:

• Process and track benefit plan enrollments, including adds, terms, qualifying changes, and open enrollment. Ensure compliance with plan documents, regulatory guidelines, and in accordance with Company policies.
• Maintain and ensure accuracy of all client benefits administration through monthly auditing of carrier invoices, HRIS system, and detailed tracking processes.
• Serve as the subject matter expert and facilitate the implementation of HRIS benefits modules and carrier connections with the client, carriers, and HRIS system; recommend process improvements to client.

• Initiate, create, and manipulate various reports needed for accuracy of benefits administration in various HRIS systems. Analyze reports and maintain detailed records.
• Research and respond to employee questions regarding benefits and act as liaison between employee and insurance carriers/brokers to ensure timely resolution of issues.
• Develop and maintain ongoing relationships with carriers and clients.
• Participate as needed in the onboarding process and presentation of general HR and benefits orientations.
• Participate in strategy, renewal, and open enrollment meetings to gain insight and provide feedback on benefits administration processes and timelines.
• Assist in facilitating compliance through posting of required benefits notices, timely administration of benefits and COBRA, and staying knowledgeable in regulatory areas.
• Maintain an understanding of various employee benefit programs including group health, flexible spending accounts, health care savings and reimbursement accounts, dental, vision, disability, and life insurance.
• Assist in the COBRA administration and notification process; ensure compliance with all COBRA guidelines and deadlines.
• Provide ongoing training to clients on HRIS systems.

Experience & Skills Required:

• Associates or Bachelors' degree preferred
• Minimum 2-3 years of experience in benefits administration or human resources
• Very strong attention to detail
• Ability to manage and prioritize many tasks at once
• Ability to work independently and manage consulting efforts
• Excellent written and verbal communication skills
• Positive, client-first attitude, and willingness to go the extra mile when needed
• Great team player with willingness to help others
• Proficiency in all Microsoft products as well as experience with various HRIS and benefits administration systems
• Bilingual; fluent in English/Spanish a plus

Innovo Benefits Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Innovo Benefits Group is an E-Verify Employer.