Certified Senior Medical Assistant - Orthopedics (Medical Center)

At Houston Methodist, the Senior Medical Assistant Certified (Sr. MA) position is responsible for functioning as an expert and demonstrates highly competent knowledge in the more technical and advanced examinations and treatments necessary to communicate appropriately and carry out delegated medical assistant level tasks under the direct supervision of a Physician and/or Registered Nurse for assigned patient populations. The role provides high quality support of patient care and services, oversees scope of practice, assists with patient examinations, procedures, diagnostic studies, treatment, dressing changes, and performs general administrative duties in accordance with CLIA, HIPAA, NCQA, and government standards. Qualifications Education High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Experience Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline Licenses & Certifications Required Certified Medical Assistant through AAMA, NAHP, NCCT, NHA or Registered Medical Assistant or EMT and BLS - Basic Life Support or Instructor (AHA) - American Heart Association Licenses & Certifications Preferred CPT – Certified Phlebotomy Technician (ACA) Skills and Abilities Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations. Proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job. Ability to effectively communicate with patients, physicians, family members, and co‑workers with a customer service focus. Knowledge of medical practice and patient care, and ability to assist with examinations, diagnostic and treatment procedures, including knowledge of medical equipment and instruments. Skill in developing and maintaining clinical quality assurance to maintain accurate medical records. Demonstrated learning attitude toward solving problems, using good reasoning and judgment. Provide safe, patient‑centered, compassionate and competent care. Proficient in computer skills for documentation and work‑related purposes. Completes required continuous training and education, including department‑specific requirements, and maintains current certifications. Ability to establish and maintain effective working relationships with patients, medical staff, co‑workers and the public. Ability to work with peers in a team situation. Possess an understanding of the patient population as it relates to the clinical disease process. Demonstrates advanced assessment competencies appropriate for level of practice. Essential Functions People Essential Functions Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data. Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, and guides and mentors colleagues. Service Essential Functions Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership. Completely plans workflow before visits, including completing and/or requesting appropriate documentation. Communicates with patients, obtains and documents vital signs, chief complaints, medications review, and medical/social history. Follow‑up with patients to ensure compliance with recommendations, medications, lab/x‑ray results, and special visits. Provides care coordination with hospital, ED, consulting physicians, and community resources as appropriate. Role models behaviors and skills to improve department score for patient satisfaction. Quality/Safety Essential Functions Reports observations, conditions, and problems of patients to the physician and/or nurse. Recognizes abnormal clinical findings and reports them appropriately. Accurately performs routine tests such as EKG, rapid strep, urinalysis, and urine pregnancy tests. Sterilizes instruments and equipment; prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment. Finance Essential Functions Uses resources efficiently; does not waste supplies and is responsible for stocking exam rooms, taking inventory, and ordering supplies. Self‑motivated to manage time effectively and prioritize daily tasks to minimize incidental overtime. Growth/Innovation Essential Functions Develops skills of team members and continually assists with improving skills, performance, and outcomes. Actively participates in professional development and ongoing educational activities at a department‑based level. Offers innovative solutions through participation in performance improvement activities. Completes and updates My Development plan on an ongoing basis. Supplemental Requirements Work Attire Uniform: Yes Scrubs: Yes Business professional: No Other (department approved): Yes On Call On Call: No Note that employees may be required to be on‑call during emergencies such as disaster or severe weather events, regardless of the selection below. Travel May require travel within the Houston Metropolitan area: Yes May require travel outside Houston Metropolitan area: No #J-18808-Ljbffr Houston Methodist