Veterinary Receptionist (Client Care Coordinator) - Phoenix Veterinary Referral & Emergency Center

Overview Full-time Veterinary Receptionist (Client Care Coordinator) at Phoenix Veterinary Referral & Emergency Center in Phoenix, Arizona. This role contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Phoenix Veterinary Referral & Emergency Center is a 24/7, 365-day specialty and emergency hospital that supports primary care veterinarians across the greater Phoenix area, with a team that includes experienced emergency veterinarians and a board-certified surgical specialist. Why Join Us Join a 24-hour emergency clinic with the opportunity to work alongside a board-certified surgeon and internist while providing high-quality patient care in a fast-paced environment. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications Has Veterinary and Emergency Experience Schedule Full Time, Swing Shift Thursday, Friday, Saturday from 2PM-12AM Must be able to work holidays What We Offer Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Equal Opportunity PetVet Care Centers is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V #J-18808-Ljbffr Petvet-Care-Centers