General Manager

Job Description

Job Description

Position Summary:A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the local community. A Leader that provides vision and leads by example.General Manager Duties & Responsibilities:Financial − Responsible for maximizing revenues and flow through to GOP.− Responsible for the preparation of property budgets and forecasts.− Manage labor standards and property-level expenses as approved by management.− Analyze profit and loss procedures.− Monitor collection of in-house guest balances and direct bill receivables.− Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made arewithin budget and by approved vendors.− Must manage brand-required standards in all aspects of the franchise license and agreements.Sales− Work with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, sales calls and compiling reports.− Identify and seek out potential business in the local market. Maintain relationships with local companies such as key people to increase Hotel's visibility.− Coordinate and implement sales and marketing activities of the property.− Assist in the development and monitoring of the hotel revenue management strategies with FOM and Sales.Leadership− Lead by example and continuously strive to improve.− Ability to train and coach to bring efficiencies in each department.− Motivate, encourage and inspire team members.− Exhibit great interpersonal and communication skills in resolving issues.− Professionally presentable both in dress and manner.− Increase inclusion for teamwork and better performance.− Use time management for the completion of managerial responsibilities.− Provide a safe and secure hotel for the staff to work and for guests to stay.− Ensure all decisions are made in the best interest of the hotel and Management Company.Physical, Mental and Environmental Demands:− Must be able to perform job functions with attention to detail, with efficiency and under time constraints.− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.− Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.− Must have the manual dexterity and coordination to operate all office equipment.− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.Skills, Educational Background, Experience and Basic Expectations:− Bachelor's degree/higher education qualification/equivalent in Hotel Management/Business Administration.− Minimum 3 years of management experience.− Superior Customer Service skills, able to professionally converse with different cultures.− Excellent oral & written communication and presentation skills.− Demonstrate the ability to take initiative and uphold accountability.− Able to organize, plan ahead and manage workload working in a fast-paced environment.− Must possess leadership skills to motivate and train staff.− Proficient in Microsoft programs.− Ability to organize multiple projects, to manage and prioritize multiple tasks and meet deadlines.− Efficient in operating hotel property Management systems.