General Manager

General Manager

Job Category: Club Operations

Full-Time

On-site

Temple City, CA 91780, USA

Pay Range: $72,960 - $91,200 / annually; based on experience.

Schedule: Varied hours Monday-Friday with ability to support weekend shifts, when required.

Description

Our mission is to build healthier communities through human connection and kindness. We're reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

You deserve an awesome job. You found it.

What Does it Mean to Be a Chuzer?

At Chuze, our behaviors aren't just words on a wall—they are the heartbeat of everything we do.

• Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated.
• Authenticity - We show up as our true selves and never compromise on our integrity.
• Grit - We embrace challenges, stay committed, and persevere toward our mission.

Your New Role

The General Manager at Chuze Fitness is the heartbeat of our club, developing a team of authentic and motivated Chuzers and ensuring top-tier customer service, cleanliness, and an unbeatable culture. You will set the standard for hospitality in every aspect of our operations and lead your team in creating an unforgettable experience for our members and guests.

• Recruit incredible talent for your team of Assistant Managers, Shift Leads, Customer Service and Kids Club Team Members, in preparation for a new club opening
• Maintain a hospitable environment for all members and guests, providing information on membership offerings, fitness programs, facilitating club tours, and assisting with club amenities and equipment functions
• Oversee and work alongside the team in daily cleaning tasks throughout the club, membership sign-ups, retail displays and transactions, and making smoothies (at clubs with Chuze Blends)
• Own development of all Operations and Kids Club employees, fostering continuous growth through authentic conversations, performance reviews, and coaching documentation
• Facilitate front desk operations, completing membership sign-ups and retail transactions, answering phones, and supporting member inquiries
• Manage and guide your team through elevated member concerns and emergent facilities issues, determining the proper course of action and implementing improvements to minimize disruptions to the club operations
• Work in close collaboration with the District Team in all aspects of your club's operations, labor management, turnover, and quality assurance
• Establish and maintain strong cross-departmental communication and rapport with fitness, maintenance, and Home Office departments and processes
• Complete administrative tasks such as reporting, email management, club scheduling, and inventory maintenance

Your Perks

• Free MAX Chuze Fitness membership + 1 Free membership for a family member or friend
• Accrued vacation, sick time, and paid floating holidays
• 401k
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Personal device stipend
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with professional growth opportunities

Your Skills

Requirements

• High school graduate or equivalent
• 3-5 years of management experience or equivalent industry work
• 3 years of previous customer service experience
• Ability to leverage strong interpersonal and communication skills to cultivate a positive environment and develop a strong team
• Effective problem-solving and critical thinking skills with strong attention to detail
• Organized and accountable, able to set, reach, and prioritize goals
• Ability to work varied hours, weekends, and opening/closing shifts as needed
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback

Preferences

• Bachelor's degree or currently continuing education
• Previous experience in the fitness industry
• Bilingual in Spanish

Physical Abilities

• Able to read, write, and speak clearly in English
• Walking, bending, kneeling, and repetitive arm movement
• Standing for long periods
• Phone and computer operations
• Ability to lift at least 50lbs

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.