Business Process Analyst/Business Analyst

Job Description

Job Description

Summary of the Role

The HR Operations and Analytics team is seeking a hands-on, execution-oriented Contractor to support high-priority initiatives through project coordination, process mapping, data analysis, and document management within the Microsoft 365 environment.

This role requires someone who understands the dynamics of complex organizations, can manage multiple stakeholders, and thrives on translating ambiguity into action. You'll be part analyst, part coordinator, and part problem-solver, with the ability to keep projects moving, structure information flows, and generate insights that drive business decisions.

Responsibilities

• Coordinate cross-functional projects, track tasks, timelines, and deliverables, and ensure follow-through.
• Conduct end-to-end process mapping and support business process documentation.
• Analyze data using Excel and Power BI to extract insights and support decision-making.
• Develop clear, concise presentations and reports using PowerPoint and other Microsoft tools.
• Engage stakeholders to clarify business problems, identify pain points, and co-create solutions.
• Prepare project trackers, meeting minutes, pre-read materials, and action summaries for team and leadership meetings.
• Create and maintain organized, version-controlled documentation libraries using Microsoft 365 tools, including SharePoint, OneDrive, and Teams.
• Manage SharePoint access, permissions, and folder structures to ensure intuitive navigation and collaboration.
• Create Standard Operating Procedures (SOPs) and document key business processes and operational requirements.

Qualifications, Experience & Education

• 3 years of experience in project coordination, process improvement, business analysis, or data analysis.
• Experience working within large, complex, or matrixed organizations.
• Strong knowledge of the Microsoft 365 suite, including:
  • SharePoint (site creation, document libraries, permissions, access control)
  • Microsoft Teams (channel structure and file management)
  • OneDrive
  • Excel
  • Power BI
  • PowerPoint
  • Outlook
• Advanced Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and data cleansing.
• Experience building dashboards and reports using Power BI.

Preferred Qualifications

• Experience with process mapping tools such as Microsoft Visio.
• Experience supporting HR, Operations, Shared Services, or Transformation initiatives.
• Familiarity with PeopleSoft, Workday, ERP, or HRIS systems.
• Experience using project and task management tools, including Microsoft Project.
• Strong documentation skills with experience creating SOPs and process documentation.
• Excellent verbal, written, presentation, stakeholder management, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Self-motivated with the ability to work independently while collaborating effectively across all levels of the organization.
• Ability to produce sample SOPs and process documentation upon request by the client .

Critical Key requirements: Critical Key requirements

1. 3 years of experience in roles involving project coordination, process improvement, or business/data analysis

1. Strong working knowledge of the Microsoft 365 suite, including:
2. SharePoint (site creation, document libraries, access control)
3. Teams (channel structure, file management)
4. OneDrive, Excel, Power BI, PowerPoint, and Outlook

1. Proficiency with MS Visio required

1. Proficiency in Excel (pivot tables, lookup functions, data cleaning) and Power BI (dashboards, data visualization)