Technical Account Manager

Technical Account ManagerAs a Technical Account Manager at Metriport, you'll be the technical bridge between our production customers and our product – ensuring they continuously can extract maximum value from Metriport's platform while building the kind of trust that makes expansion a natural outcome. This is not a traditional account management role. You're technically fluent, spot customer needs with ease, and can hop on a call with a customer's team (engineering, clinical, etc.) and immediately earn their respect and consideration.This role requires an expert relationships manager. You will pair your deep understanding of Metriport's product and features with your intimate understanding of our customer's needs to propose solutions and expansion. Additionally, you'll be empowered and held accountable for creating and implementing new Customer Success processes, automated monitoring systems, and touch points with customers.In the first few months, you'll be working closely with our Chief of Staff, Founding Engineer, and Customer Success team to elevate Metriport's account management efforts. You'll be responsible for:Owning Customer Health & Retention: Own the north star retention metrics for customers in production.Driving Value Led Growth: Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI. Revenue growth follows value delivery.Evolving With Customers: Spot which of Metriport's customers are not using features that could drive significant value for their organizations. Monitor customers' usage so Metriport can scale with their needs.Building Cadenced & Ad Hoc Customer Efforts: Build and further check in efforts with Metriport's customers in production and ad hoc effortsMetriport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.