Director of Rooms

Director of Rooms

The Director of Rooms is a passionate hospitality leader responsible for overseeing all front-of-house and guest-facing operations while shaping the overall guest journey across the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge and Spa. This role ensures intuitive, personalized, and seamless service at every touchpoint, while fostering a culture of excellence, warmth, authenticity, and strong operational leadership.

Key Responsibilities

• Lead and manage all Rooms Division operations, ensuring seamless, anticipatory service and exceptional guest experiences at every touchpoint
• Oversee Front Office, Housekeeping, Guest Services, Concierge and Spa operations, maintaining the highest standards of presentation, cleanliness, and service delivery
• Inspire, develop, and mentor department leaders and team members, fostering a culture rooted in care, collaboration, accountability, and performance
• Champion Auberge's service philosophy by creating meaningful, personalized guest experiences that reflect the local culture and spirit of the property
• Monitor and analyze guest feedback and operational performance, implementing improvements to continuously elevate the guest experience
• Partner cross-functionally with Food & Beverage, Sales, and Marketing to ensure cohesive, memorable stays
• Oversee staffing, scheduling, and performance management for all Rooms Division colleagues
• Manage financial performance, including budgeting, forecasting, labor costs, and operational efficiency
• Ensure compliance with all health, safety, cleanliness, and brand standards
• Drive initiatives that improve service delivery, operational efficiency, and overall guest satisfaction

Qualifications

• 7+ years of progressive experience in hotel operations, with a strong focus on Rooms Division (Front Office and Housekeeping), including 2–3 years in a senior leadership role
• Luxury or upscale hospitality experience strongly preferred
• Proven track record of delivering exceptional guest service, with a deep understanding of guest satisfaction metrics and continuous improvement strategies
• Strong leadership skills with the ability to inspire, develop, and lead high-performing, diverse teams
• Demonstrated experience in staff training, performance management, and fostering a positive, collaborative work environment
• Solid business acumen, including experience managing budgets, labor costs, and driving operational and financial performance
• Analytical and strategic thinker with the ability to interpret data, identify trends, and implement solutions that enhance efficiency and guest satisfaction
• Excellent communication and interpersonal skills, with a warm, engaging, and professional leadership style
• Experience with property management systems (PMS) and hotel operations technology
• Bachelor's degree in Hospitality Management or related field preferred