Insurance Account Manager

Benefits: Bonus based on performance Opportunity for advancement Paid time off Training & development About the Role Steven Shannon Farm Bureau is looking for a personable, dependable Account Manager to join our team in Paw Paw. If you enjoy helping people, building lasting relationships, and finding insurance solutions that meet customers' needs, this is a great opportunity to grow your career in the insurance industry. We're looking for someone who is professional, organized, and customer-focused, with a strong interest in learning and developing their insurance knowledge. Insurance experience is preferred but not required. Customer service, retail, hospitality, banking, or sales experience can provide a great foundation for success. What You’ll Do Build and maintain strong relationships with new and existing customers. Assist clients with insurance questions, policy changes, renewals, and everyday account needs. Provide friendly, professional service and help resolve customer concerns. Communicate with customers by phone, email, and in person. Explain insurance products and coverage options in a clear, helpful way. Review customer needs and identify opportunities to recommend additional coverage or products. Follow up with customers to ensure their questions and requests are handled promptly. Maintain accurate customer information, policy records, and account documentation. Support the agency's day-to-day operations and contribute to a positive team environment. Learn agency processes and insurance products through training and ongoing support. What We’re Looking For Friendly, professional, and customer-focused personality. Strong communication and relationship-building skills. Reliable, organized, and detail-oriented. Positive attitude and willingness to learn. Comfortable working as part of a team and managing responsibilities independently. Previous customer service, sales, or insurance experience is a plus, but not required. Willingness to obtain an insurance license if needed. Property & Casualty insurance license must be obtained upon hire. Why Join Steven Shannon Farm Bureau? Training and ongoing support to help you succeed. Insurance licensing support for qualified candidates. Opportunity to grow your insurance knowledge and develop your career. Supportive, team-oriented work environment. Long-term career opportunity in the insurance industry. Chance to make a meaningful difference for customers in the local community. #J-18808-Ljbffr Steven Shannon Insurance Group