Convention Services Manager

Division
JW Marriott Houston

Description


The Convention Services Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events. Your work will directly influence the success of group business, guest satisfaction, and overall event execution, helping to drive repeat business and enhance the hotel's reputation as a premier meetings destination.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans.
• Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments.
• Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last-minute requests with poise and professionalism.
• Support the sales team by contributing to the pre-event planning process and offering creative, on-brand solutions that elevate the guest experience.
• Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements.
• Build strong, lasting relationships with clients to encourage loyalty and future bookings.

KEY STRENGTHS FOR SUCCESS

• Detail-oriented mindset with exceptional organizational and multitasking abilities
• Strong interpersonal and communication skills, both written and verbal
• Calm under pressure and solution-oriented when addressing client needs
• Collaborative team player who thrives in a fast-paced, dynamic environment
• Ability to balance operational logistics with customer service excellence

PROFESSIONAL EXPERIENCE

• 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
• Proven experience managing multiple events and client accounts simultaneously
• Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite

ACADEMIC BACKGROUND

• Bachelor's degree in Hospitality Management, Business, Communications, or related field preferred
• Equivalent combination of education and experience may be considered

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements


Successful completion of a background check is required prior to employment

Category
Sales and Marketing

Location
JW Marriott Houston 261

Full-Time/Part-Time
Full-Time

Shift
-not applicable-

CA Pay Range

Number of Openings
1

Req Number
SAL-26-00027

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.