Assistant Manager

Assistant ManagerJob Category: Store LeadershipLocation: Park City Center, Lancaster, PennsylvaniaThe Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.Sales Generation and Guest ServiceGreet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each GuestEager and assertive to answer questions regarding the store and its merchandiseRecommend, select, and help locate or obtain merchandise based on Guest needs and desiresAnticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experienceDemonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with TeamMaintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practicesRemain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)Achieve personal sales-per-hour, average sales and total net sales goals set by Store ManagementProvide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register areaKnowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunityFill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goalsMeets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connectInvestigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.Maintain and build good Guest relationships to develop a client based businessLead by example with a high level of showmanship, excellent customer service and attentivenessRecognize and communicate Guest Levels with the TeamPassion to ask business driven and showmanship questions often to Manager, Team Leaders and all TeammatesCoachable; consistently welcomes feedback from Manager to improve sales presentationsConsistently perform leadership actions and maintain high standards, whether or not the Manager is presentPlan sales goals with Store ManagerDemonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim)Passion for product education and showmanship to create resultsTeammate Recruiting, Training and DevelopmentConsistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate RecommendCoach and create relationships through Guest Loyalty and Guest PreferredDevelop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basisMaintain a positive attitude at all times creating a positive floor cultureDemonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team LeadersParticipate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance TrackerMotivate Teammates to initiate and complete daily tasks set by Store ManagementPersonal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and GuestsCreate and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check inExecute actions from department calendars and track on the Weekly Delegation WorksheetDemonstrate leadership actions during segmentsDemonstrate how to get the Guest involved with productBe vocal and continuously update fellow leader and TeamResponsible for asking for and remembering Guest namesAbility to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and GuestsPartner with Store Manager to pick store's education focus and help delegate and implement focus all weekHelp execute all segments to support business goalsAssist Store Manager in Recruitment of all store staffing needsUnderstand how to explain pay and Buckle BenefitsResponsible for keeping up to date with contact list and adding top talent on the team consistentlyExecution/training on Leadership playbookAccountability of all characteristic piecesSPG Teammate/leader training shiftsResponsible for training and coaching with manager on all non-sales positionsAssertive to execute actions with constantly changing sales focusesAbility to identify and follow through on all Teammate training needsVisual Merchandise ManagementOwn and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mindAbility to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questionsPartner with Store Manager to delegate, demonstrate, and review all 4 zonesConfirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountabilityShow aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store ManagerGive informational and influential store toursEnsure sales floor is consistently sized and new freight is appropriately displayedExhibit ability to create changes to improve store's overall performance via Performance TrackerAbility to foresee and anticipate changes in product and act independently to improve overall visual resultsResponsible for visual standards on floor and backroomOperationsAbility to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needsUnderstand and utilize planner including completion of Opening and Closing ChecklistsWatch for and recognize security risks and thefts, and know how to prevent or handle these situationsFollow all Loss Prevention guidelines, including daily bag and purse checksAbility to execute and teach all Point of Sale ("POS") proceduresAppropriately handle calls from Corporate OfficeMaintain positive attitude when dealing with challenging situations that involve Guests or TeammatesUnderstand and execute all policies regarding payments, returns, exchanges and Loss Prevention practicesAbility to navigate and execute all tools on the home pageKnowledge and ability to give guidance and feedback to all non-sales positionsComplete all scheduled shifts and cover shifts when neededConsistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statementProvide feedback to Store Manager and Leadership Team regarding merchandise handling concernsCommunicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential mannerUnderstand and apply the Buckle's Code of Ethics and all policies, procedures, and handbooksOther duties as assignedInsure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies