Senior ServiceNow Engineer

ServiceNow Engineer

We currently have a contract opportunity for a ServiceNow Engineer.

Responsibilities:

• Design, develop, and validate end-to-end ServiceNow workflows to support Cloud Services, ensuring alignment with business and technical requirements.
• Lead requirements discussions with stakeholders to understand, refine, and translate functional needs into clear technical build specifications.
• Architect and oversee workflow integrations with automation tools such as Ansible, Terraform, GitHub, and Azure, ensuring that triggered workflows initiate the correct backend automation.
• Manage and coordinate development cycles, working back-and-forth across teams to ensure requirements, designs, and implementations remain aligned.
• Integrate ServiceNow workflows with broader automation and IT service management processes, ensuring scalability and operational efficiency.

Qualifications:

• Strong expertise in ServiceNow Workflow, Form Design, and Integration modules, with the ability to architect end-to-end solutions (hands-on background required, but current hands-on execution not required).
• Proven ability to translate business requirements into technical build requirements and communicate effectively with both technical and non-technical stakeholders.
• Experience designing or integrating with automation platforms, including Ansible, Terraform, GitHub, and Azure Automation.
• Familiarity with CMDB, Service Request Management, and related ITSM/ITOM modules (CMDB experience is a plus).
• Strong understanding of integration design patterns, workflow logic, APIs, and best practices for scalable ServiceNow implementations.