Admissions Coordinator II

Admissions Coordinator II

Futures Recovery Healthcare is a state-licensed, Joint Commission accredited behavioral healthcare provider located in Tequesta, Florida of Palm Beach County. At Futures, we are committed to treating the whole person, not just the behaviors. We have a holistic approach that is patient-centered. Our medical, clinical, resident assistant, admissions, outreach, executive, culinary, alumni, and intake teams all work together to meet a patient where they are and allow them to heal and recover in a safe and nurturing environment, which is essential for whole healing and life-long recovery.

The Admissions Coordinator II will participate in Futures census development efforts and communication to Futures Recovery Healthcare staff with retrospect to prospective clients. Will work as part of the admissions team assessing and receiving appropriate clients for admission. The Admissions Coordinator II must adhere to patient confidentiality guidelines, maintain a professional relationship with patients, work cooperatively with other staff, represent Futures in a professional manner and maintain good, professional skills.

Duties and Competencies:

• Receive and respond promptly to incoming calls from referral sources or potential patients, exchange information to identify patients' needs and determine the treatment program's ability to meet them
• Records the outcome of calls and makes follow-up calls as necessary.
• Obtains pertinent information as it relates to inclusionary and exclusionary criteria.
• Obtains insurance information where applicable and provide appropriate information for timely verification of benefits.
• Presents clinical information from prospective clients to the Admissions Manager or Shift Lead and record all information gathered in Salesforce.
• Develops and maintains a working knowledge of all services and resources provided by Futures and other services available within the referral community.
• Maintains a strong working knowledge of national and local referral sources including the proper procedures for the handling of particular referral source leads.
• Participates in all admissions department meetings.
• Assess appropriateness of admission by ensuring that all clients meet the criteria as described in Futures policy and procedures and Florida State DCF Substance Abuse, CARF and Joint Commission guidelines.
• Communicate client financial needs to Admissions Manager or Shift Lead.
• Helps facilitate transportation and travel arrangements for clients entering the program.
• Adheres to facility standards concerning conduct, dress, attendance, and punctuality.
• Adheres to all company policies and procedures.
• Attends in-service training, when necessary.
• Attitude demonstrates a positive approach and commitment reflecting professionalism and ethical standards.
• Performs other duties as assigned by the supervisor and/or director.

Qualifications:

• High School Diploma Required, Some College preferred.
• Minimum two years admission experience in Substance Abuse, Addictions and/or Mental Health Environment, preferred.
• Must possess the following skills
• Customer/client focus
• Teamwork orientation
• Ethical conduct, flexibility
• Must also have basic knowledge in using computers and basic office equipment.
• Must also be proficient in Microsoft Office, Salesforce, and familiar with using an EMR Software (i.e., KIPU).

Benefits:

• 401(K) Matching Program
• Health, Dental, and Vision Insurance
• Paid Time Off

Futures Recovery Healthcare is an Equal Opportunity Employer