Assistant Store Manager

Introduction Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment that is uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers—including students, faculty, administration, alumni, and the general public—to provide outstanding customer service and sell or rent books, general merchandise, and an array of products and services for the academic community. Overview The Assistant Store Manager will support the Store or General Manager in the daily operations of our retail store. The role includes supervising employees, working directly with customers, and playing an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills used on a daily basis. Responsibilities As an Assistant Store Manager, you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or scheduling and team development. At all times you will deliver outstanding customer service to the academic and co‑curricular community while helping the store meet or exceed sales goals, identify business opportunities, and motivate the team. You will train, direct, and counsel team members, create excitement around products, programs, and initiatives, and drive customer experiences that enhance bookstore loyalty and deliver measurable results. Expectations Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members. Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service. Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary. Manage customer and/or employee issues appropriately, timely, and with respect. Assist with hiring and training new employees for the sales floor or other departments. Maintain an appealing sales floor—shelf, arrange, clean, and organize product or space within the store. Assist with processing sales transactions involving cash, credit, or financial aid payments. Physical Demands Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits Daily Pay earned wage access is available to all store employees. Employee Discount. Paid sick time (accrued based on time worked). Eligibility to participate in a 401(k) after the completion of 1,000 hours worked in a 12‑month period. Commuter Benefits. COVID‑19 Considerations Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. Depending on campus requirements, the position may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications 3+ years’ experience in a retail setting. 1+ year supervisory experience preferred or a graduate of the Best Seller Program. High school diploma/GED preferred. Ability to work a flexible schedule including evenings, weekends, and holidays. Familiarity with financial and customer service principles. Basic reading, writing, and accounting skills required. Excellent customer service and communication skills needed. Strong interpersonal, communication, and problem-solving skills. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr