Field Service Representative

Field Service Representative- Part-time/As-needed.

*Must live and be able to travel within upstate New York.

You’ve Served on the Front Lines. Now Support Those Who Still Do.

We’re growing our team and looking for a field-based representative in the New York/Northeast region who knows what it means to wear the uniform. This flexible, as-needed role is ideal for public safety professionals who want to stay connected to the mission while helping agencies access the gear and protection they rely on every day.

We are seeking a trusted Independent Field Service Representative to serve public safety professionals by representing our line of uniforms, body armor, duty gear, and customized protective apparel. This role is centered on service and relationships—helping agencies and individuals find the right solutions to support their mission and keep them safe.

This position does not have a fixed weekly schedule. While there are general reoccurring visits, availability and days may change with approximately one week's notice.

WHAT YOU'LL DO

Agency & Community Engagement

o Serve as a knowledgeable resource to public safety professionals, ensuring they receive the best uniform and protective solutions for their needs.

o Provide support through on-site visits, fit consultations, and professional product presentations.

o Participate in department meetings, training sessions, and public safety events as a trusted representative.

Customer Service & Relationship Building

o Build long-term partnerships with agencies by delivering reliable, honest, and responsive service.

o Assist customers with product selection, certified sizing, and customization options.

o Coordinate with company operations to ensure smooth ordering, delivery, and follow-up support.

Product & Industry Expertise

o Complete all required product and certified sizing training prior to field assignments.

o Stay informed on product advancements, compliance standards, and safety requirements affecting public safety apparel and protective gear.

o Share insights and feedback from the field to help continuously improve offerings and service.

WHAT YOU BRING

· Retired, active, or prior service in law enforcement, fire, EMS, corrections, or military strongly preferred.

· Strong interpersonal and communication skills; ability to build trust quickly with frontline professionals and agency leaders.

· A service-first mindset with a focus on relationships over transactions.

· Organized, dependable, and able to manage territory activities independently.

· Access to reliable transportation and willingness to travel as needed.

· Willingness to complete mandatory product and certified sizing training.

EOE/Disability/Vets