Server Administrator

Seeking to engage the services of two (2) Server Administrators who will primarily focus on maintaining and managing robust and scalable IT systems that meet our operational needs. In addition to maintaining systems, the Server Administrators will play a crucial role in supporting escalated technical issues from the help desk, including network, server, or endpoint issues. This includes troubleshooting complex problems and providing technical support to ensure the stability and efficiency of our IT infrastructure. The ideal candidates should be proficient in diagnosing and resolving network, server, and endpoint issues, utilizing advanced tools and technologies. Familiarity with network protocols, server administration, endpoint management, group policy configuration, and software deployments is essential. One of the primary goals is to enhance the efficiency, reliability, and security of our IT support processes. We do not have available staff with the specialized skills and experience needed to guide staff through the iterative process of troubleshooting, resolution, and deployment of group policies and software. The Server Administrators will fill this critical gap, ensuring robust support and effective problem resolution. Key Responsibilities and Outcomes Maintain, manage, and troubleshoot robust and scalable IT systems and architectures that align with the business requirements and goals. Provide technical support for escalated help desk issues, including network, server, or endpoint problems. Implement group policies and software deployments to ensure efficient and reliable system management. Collaborate with cloud solutions architects to ensure IT solutions are aligned with company platform architecture and all aspects related to infrastructure. Work with development and operations teams to improve system reliability, scalability, and performance. Ensure IT architectures will support the requirements of the business. Document processes and perform periodic system reviews to ensure adherence to established standards and processes. Evaluate and advise on technical aspects of open work requests in the product backlog with the project lead. Other related tasks. Required Experience and Qualifications A bachelor's degree in computer science, information technology, or a related field from a recognized four‑year college or university. Proven experience as a Server Administrator/Systems Administrator or in a similar role, with a track record of maintaining and managing robust and scalable IT systems. Demonstrated technical proficiency in diagnosing and resolving network, server, and endpoint issues, utilizing advanced tools and technologies. Strong expertise in endpoint management, group policy configuration, software pushouts, and managing Windows updates. Strong organizational, critical thinking, and problem‑solving skills. Excellent communication and collaboration abilities, with the ability to work in a dynamic, team‑oriented environment and adapt to changes in a fast‑paced work environment. Certifications in related fields would be an added advantage (e.g., CompTIA A+, Network+). 3+ years of experience providing technical support for escalated help desk issues. #J-18808-Ljbffr