Client Experience Coordinator

Client Experience Coordinator

Andrew Pickett Law is seeking a professional, organized, and service-driven Client Experience Coordinator to join our growing team. This position serves as the first point of contact for clients, potential new clients, and visitors and plays a critical role in creating a welcoming and professional experience for everyone who interacts with the firm.

The ideal candidate thrives in a fast-paced environment, communicates professionally, takes initiative, and is committed to delivering exceptional client service.

Benefits

• Competitive salary based on experience
• Medical insurance
• Paid holidays and paid time off
• Opportunities for professional development and growth within the firm

Additional Information

• Work Location: In Person
• Schedule: Monday Friday
• Job Type: Full-Time, Hourly
• Salary: Starting at $17.00 per hour
• Background Check Required

Responsibilities

• Welcome clients, guests, and vendors warmly and professionally.
• Answer and direct incoming phone calls while maintaining a high level of professionalism and client care.
• Manage the front office area to ensure an organized and professional environment.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with administrative and clerical tasks, including scanning, copying, data entry, and file organization.
• Support the Intake Department with prospective client communication and intake-related administrative tasks.
• Follow up with potential new clients regarding consultations, documentation, and contract completion.
• Make reminder calls and send communications regarding appointments and requested information.
• Maintain accurate data entry and documentation within the firm's systems.
• Assist with collecting client feedback and online reviews.
• Provide administrative support to attorneys and staff as needed.
• Assist with special projects and operational tasks as assigned.

Qualifications

• 1+ year of experience in a receptionist, customer service, administrative support, or client-facing role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional demeanor with strong interpersonal skills.
• Comfortable learning and using technology and office software systems.
• Experience in a law firm or medical office is a plus, but not required.
• Ability to thrive in a fast-paced, high-accountability environment.

Compensation $17 per hour starting salary About Andrew Pickett Law, PLLC

Andrew Pickett Law PLLC is a growing personal injury law firm committed to providing exceptional legal representation and compassionate client service. We are passionate about advocating for those who have been injured and helping clients navigate difficult situations with professionalism and care.