Digital Banking and IT Coordinator

Job Description

Job Description

ROLE  
The Digital Banking and IT Coordinator supports the Bank’s Digital Banking Program, Information Security Program, and IT Governance Program through coordination, documentation, communication, tracking, and administrative support. This position assists with organizing technology initiatives, digital banking services, regulatory documentation, IT projects, and governance activities. This position works closely with the IT Director and other departments to help keep projects, program requirements, reports, and documentation organized, current, and moving forward. This position is coordination-focused and does not perform technical system administration, cybersecurity operations, Information Security Officer responsibilities, or final approval of technology or governance decisions.  

ESSENTIAL FUNCTIONS 
This position is responsible for the following functions: 

Digital Banking 
• Coordinate and administer the Bank’s digital banking services to ensure products, services, and customer-facing technology solutions are effectively implemented, maintained, communicated, and continuously improved 
• Coordinate digital banking implementations, upgrades, and enhancements  
• Coordinate online banking, mobile banking, bill pay, mobile deposit, digital account opening, debit card controls, eStatements, and any other digital program 
• Coordinate user acceptance testing (UAT) 
• Maintain procedures and documentation 
• Facilitate employee training related to digital banking products 
• Coordinate customer communications with the Marketing Department 
• Monitor adoption and usage metrics 
• Coordinate employee training 
• Coordinate website updates, testing, and enhancement requests 

Information Security Program  
• Maintain annual Information Security program calendar 
• Facilitate annual Information Security risk assessments 
• Coordinate annual policy reviews and approvals 
• Maintain Information Security Program records, documentation, and supporting materials 
• Track findings, recommendations, and remediation activities to support risk management efforts 
• Coordinate penetration testing, vulnerability assessments, and related follow-up activities 
• Coordinate disaster recovery testing and tabletop simulations 
• Collect, organize, and maintain documentation supporting regulatory, audit, and compliance requirements 
• Prepare reports and materials for Executive Leadership Team and Board of Directors 
• Serve as a liaison for examiner, auditor, and regulatory documentation requests 
• Support the maintenance of Information Security dashboards and metrics 
• Monitor program deadlines, track action items, and follow up to ensure timely completion of assigned activities 
This position supports the Bank’s Information Security Program through coordination, documentation, 
reporting, and administrative oversight but does not make Information Security decisions, approve risk, or 
perform technical cybersecurity functions.

IT Governance 
• Maintain IT governance documentation, records, and supporting materials  
• Facilitate the review, approval, and maintenance of IT policies and procedures  
• Coordinate annual vendor governance and due diligence activities 
• Track software licensing agreements, maintenance contracts, and renewal schedules 
• Support and coordinate IT audits, regulatory examinations, and related documentation requests 
• Maintain technology inventories and governance records to support operational and compliance requirements  
• Organize IT strategic planning documentation  
• Monitor governance action items and follow up to ensure timely completion 
• Coordinate change management documentation and recordkeeping activities 
• Assist with preparing governance dashboards, management reports, and executive reporting materials 
• Maintain committee records, meeting minutes, agendas, and supporting documentation  

This position supports the Bank’s IT Governance Program through coordination, documentation, and 
administrative oversight but does not make technology decisions or approve governance policies.  

IT Projects  
• Maintain the IT project portfolio and project records 
• Monitor project schedules, milestones, deliverables, and progress updates 
• Facilitate project meetings 
• Maintain project plans, documentation, and supporting materials 
• Coordinate project communications 
• Prepare project status reports 
• Support departments with technology implementations, conversions, and related initiatives 

KnowBe4  
• Administer and schedule employee security awareness training programs 
• Coordinate phishing simulations and security awareness campaigns 
• Track training participation, completion rates, and program effectiveness metrics 
• Prepare management reports for review 
• Coordinate annual security awareness training for the Board of Directors 
• Maintain user assignments, groups, and training enrollments within the platform 
• Manage new employee enrollment and onboarding within the security awareness program 

Website  
• Coordinate website updates and content changes in partnership with the Marketing Department  
• Maintain accurate and current information regarding the Bank’s products, services, and offerings 
• Coordinate the publication of fraud alerts and security notices 
• Maintain branch location, contact, and operational information on the website 
• Perform website testing and quality assurance activities following updates, enhancements, and content changes 

Various other duties as assigned 

QUALIFICATIONS  
EDUCATION/CERTIFICATION: Bachelor’s degree in Business Administration, Information Systems, Project Management, Finance, Marketing, or related field preferred      
REQUIRED KNOWLEDGE: Knowledge of Digital Banking Platforms, banking operations, Microsoft 365, SharePoint, Microsoft Excel, project coordination; Preferred knowledge of FFIEC Guidelines, GLBA, and KnowBe4 
EXPERIENCE REQUIRED: Banking experience preferred

Digital Banking product experience preferred 
Project coordination experience preferred 
Regulatory or compliance documentation experience preferred  
SKILLS/ABILITIES: Advanced computer literacy required, strong written and verbal communication skills, social and interpersonal skills, ability to solve problems, attention to detail, self-motivation, ability to consistently follow through on tasks, problem-solving, organized, analytical, customer relationship building, ability to multitask 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 
TALKING: Ability to speak effectively and communicate clearly 
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel 
REPETITIVE MOTION: The employee is regularly required to type throughout the day 
FINGER DEXTERITY: The employee is regularly required to use their hands to type and maneuver a mouse 
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)  
PHYSICAL STRENGTH: The employee may occasionally lift and/or move up to 25 pounds (unassisted), as well as stand or sit for long periods of time 

WORKING CONDITIONS  
General professional office environment with climate control and adequate lighting. Occasional travel to branch locations. Occasional hours outside of normal bank hours as needed.    

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization. 
MATHEMATICS ABILITY: Strong numeric capabilities; ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions. 
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly. 

INTENT AND FUNCTION OF JOB DESCRIPTIONS 
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified 
employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, 
layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective 
compensation system.   

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  
Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities 
included have been determined to be the minimal standards required to successfully perform the positions.  In no 
instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  
Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to 
reasonably accommodate disabled individuals. However, no accommodations will be made which may pose 
serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts. The organization maintains its 
status as an at-will employer. Employees can be terminated for any reason not prohibited by law.