Patient Service Representative

## Patient Service RepresentativeApplylocations: Richmond, VA: Virginiatime type: Full timeposted on: Posted Yesterdayjob requisition id: R20261838The responsibilities of this job include, but are not limited to, the following:* Assisting patients using the kiosk prior to registration.* Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.* Respectfully handling Physician and Nurse requests in a timely manner.* Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.* Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.* Verifying all patient demographic, health, pharmacy, and insurance information.* Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.* Referring billing questions to the appropriate parties as needed.* Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.* Discharging the patient and processing incurred charges.* Completing all cash management duties to include counting and accounting for money collected at the end of the shift.* Receiving, sending, and distributing correspondence as directed.* Filing and scanning medical documents and office forms as directed.* Completing assigned checklists and Policy Manager tasks within the assigned shift.* Answering all incoming calls and distributing messages in a timely manner.* Assisting with other assignments as directed.* Demonstrating an efficient understanding of the electronic medical record system.* Receiving, moving, and stocking ordered supplies.* Cleaning the front office work area and other maintenance assignments as directed.* Verifying daily reports are run at the end of the day.* Attending staff meetings as directed.* Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).* Operating, using, and maintaining medical and office equipment as trained.* Participating in maintenance assignments when necessary and as directed.* Providing positive, warm, and friendly service in all interactions.* Completing other duties as directedMinimum education and professional requirements include, but are not limited to, the following:* Must be 18 years of age or older.* Basic typing skills.* Minimum one year of clerical experience preferred.* High school graduate or equivalent.* Ability to sit, stand, and walk for up to 7 hours at a time.* Ability to lift up to 25 pounds.* Excellent visual, verbal, written, and typed communication skills.* Ability to prioritize and multitask.* Willing to work at any center due to a staffing issue, center emergency, or a reduction of work. #J-18808-Ljbffr