Data Center Analyst

Ardent Health is a leading provider of healthcare in growing mid‑sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states. Position Summary The Data Center Analyst will monitor the health of servers, storage, and networking environments throughout the enterprise, encompassing deep‑dive analysis from multiple monitoring systems. The role provides first and second level end‑user support and assists other members of the Server Engineering and Network teams during troubleshooting activities. It works closely with Operations team members in all aspects of Intel, Midrange, Storage, Backup, and Networking to support senior team members. Daily work includes rack‑and‑stack physical servers, building virtual servers, conducting physical audits of each data center, ensuring each server rack is clean and consistent, performing continuous analysis of production jobs, backups, system monitors, and server availability, and interfacing with other IS support teams to resolve issues. Ensure successful production jobs, backup processes, system monitoring, and server availability. Monitor and ensure timely acknowledgement of all monitoring systems (SolarWinds Orion, IBM Systems Director, Logic Monitor, etc.). Monitor clinical and financial application environment and address variances according to established procedures. Monitor system backups and remediate any failed backups. As requested, perform hands‑on data center functions (e.g., reboot server, execute script, check application or system status). Manage and maintain distributed server hardware and software solutions to deliver infrastructure and application development projects as it pertains to the Ardent strategic roadmap. Administer systems within corporate change management, incident management, and request systems; properly prioritize and/escalate issues; work with peers for vendor interactions. Assist senior team members in configuring infrastructure components. Support project delivery by building servers, racking equipment, and cabling equipment according to industry best practice standards and corporate policies. Maintain up‑to‑date documentation on maintenance, installation, and configuration of all infrastructure services and hardware. Interface with other IS support teams to resolve problems or maintain the information systems environment. Maintain working knowledge of all Data Center Operations Standard Operating Procedures. Education & Experience Associate’s degree in Information Systems, Computer Science or equivalent technical training. 3+ years of experience in Information Systems. Experience in a 24/7 mission‑critical environment. Experience with hardware support of IBM or Cisco UCS servers. Experience utilizing enterprise system monitoring tools such as IBM Systems Director, SolarWinds Orion, or Logic Monitor. Knowledge, Skills & Abilities Working knowledge of server platforms such as Windows, VMware, AIX, Linux, or Unix. Knowledge of enterprise storage platforms such as IBM or EMC SANs, Isilon NAS, or DataDomain. Knowledge of networking fundamentals such as WAN connectivity, VLANs, DHCP vs static IP addressing, ping, tracert, etc. Knowledge of virtualization technologies from VMware and Citrix. Knowledge of server hardware configurations, blade chassis, as well as copper and fiber cabling for network and storage. Knowledge of remote administration capabilities using tools such as IP KVMs, IMM, ILO, iDRAC, etc. Knowledge of applicable data privacy practices and laws (HIPAA). Knowledge of ITIL framework. Experience with Server and Network cabling, KVM connectivity, and ILO remote connectivity. Strong oral and written communication skills. Team player willing to work well with employees at all levels. Ability to exercise good judgment and follow established procedures during stressful, time‑critical scenarios. Ability to work independently and demonstrate initiative in ensuring processes and procedures are current. #J-18808-Ljbffr