Patient Care Technician II - PCU/Full Time, Days

Job Description

Under the direct supervision of licensed personnel, the Patient Care Technician II performs a variety of routine duties to assist the nursing staff in the delivery of patient care. This position spends the majority of his or her time interacting with, assisting, and supporting our patients. Along with ensuring a safe environment, this position develops with each individual a therapeutic relationship which is critical in the healing process. This position also through communication, requisitioning and management of supplies and equipment, coordinates the activities of the nursing staff, the patient, the physician, other hospital departments and visitors. This position performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit.

Responsibilities

What you will do

• Acts as resource person to patients, families, nursing staff, and support services in the unit.
• Receives and directs phone calls and serves as the receptionist for the department. Answers call buttons.
• Uses computer system to locate orders, retrieve patient information, call STAT and cancel orders, and print daily census. Follow "Down Time" procedures.
• Operates order communication system.
• Files reports and necessary forms in patient charts.
• Communicates and assist with the transferring and discharging patients to notify appropriate area.
• Orders supplies and services for the unit.
• Operates a variety of office equipment effectively.

Qualifications

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 6 months Experience in a Health Care Related Field, or, be actively enrolled in a pre-nursing or nursing program, actively pursuing a nursing degree Required

Licenses and Certifications

• BLS for Healthcare Providers (BLS) American Heart Association Upon Hire Required
• Non-violent crisis intervention (CPI) within 90 Days Required

Required Skills, Knowledge and Abilities

• Ability to communicate effectively and document information accurately.
• Ability to deal efficiently and effectively with a wide variety of individuals.
• Knowledge of basic medical terminology.
• Basic computer knowledge.
• Effective communication skills especially in high emotion, high stress, and high intensity situations.
• Customer service-oriented and proactive at meeting customer's needs.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 10218
• Job Category Clinical Support
• Posting Date 06/10/2026, 03:43 PM
• Locations 123 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• Work Environment On Site
• FTE 0.9 FT